| sn_incident_read |
Customer service agents with this role can view information about an incident record
associated with a customer service case. |
- dependency_views
- workspace_agent
- view_changer
- sn_comm_management.comm_plan_viewer
- cmdb_read
- cmdb_query_builder_read
|
| sn_incident_write |
Customer service agents with this role can:
- Create an incident record for a customer services case.
- Associate an existing incident record with a customer service case.
- Remove an incident record associated with a customer service case.
|
|
| sn_problem_read |
Customer service agents with this role can view information about a problem record
associated with a customer service case. |
- dependency_views
- workspace_agent
- view_changer
- cmdb_read
- cmdb_query_builder_read
|
| sn_problem_write |
Customer service agents with this role can:
- Create a problem record for a customer services case.
- Associate an existing problem record with a customer service case.
- Remove a problem record associated with a customer service case.
|
|
| sn_change_read |
Customer service agents with this role can view information about a change record
associated with a customer service case. |
- dependency_views
- workspace_agent
- view_changer
- cmdb_read
- app_service_user
- cmdb_query_builder_read
|
| sn_change_write |
Customer service agents with this role can:
- Create a change record for a customer services case.
- Associate an existing change record with a customer service case.
- Remove a change record associated with a customer service case.
|
- sn_change_read
- template_editor
- cmdb_query_builder
|
| sn_request_read |
Customer service agents with this role can view information about request records
associated with a customer service case in the Requests related list. |
None |
| sn_request_write |
Customer service agents with this role can:
- Create request records for a customer services case.
|
- sn_request_read
- task_editor
- dependency_views
- workspace_agent
- view_changer
- cmdb_read
- cmdb_query_builder_read
|
