The Knowledge Product Entitlements application enables administrators to designate the
knowledge bases and knowledge articles that customers can view from the Customer Service Portal.
Limit access on the Customer Service Portal to the following:
- The knowledge bases and articles for the products that a customer's company has
purchased.
- The knowledge bases and articles for which a customer's company has entitlements.
The Knowledge Product Entitlements plugin (com.snc.kb_product_entitlements) must be activated
to use this application. Installing this plugin adds the Related
Products field to the Knowledge Base form and to the Knowledge form. The
knowledge information available on the customer portal is limited to the products selected in
this field.
Additional controls are available by enabling properties that allow you to:
- Limit access to knowledge bases based on product entitlements.
- Enable access if no products are specified in the Related
Products fields.
