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    Home Orlando Customer Service Management Customer Service Management Customer Service Management Integrate Customer Service Management with other applications Integration with Adobe Experience Manager

    Integration with Adobe Experience Manager

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    Integration with Adobe Experience Manager

    Extend Knowledge Management capabilities through ServiceNow components in Adobe Experience Manager (AEM) to deliver a pre-integrated web experience for external customers.

    When working with a website built on AEM, you can embed Knowledge Management capabilities related to knowledge articles within the website. The integration with AEM provides the following advantages:
    • Use ServiceNow knowledge components on your branded websites built on AEM.
    • Ensure a unified and consistent experience for end users to access information when and where they need it.

    Supported AEM versions

    Beginning with AEM 6.5, you can add knowledge components to pages of your websites built on AEM and use pages available within the ServiceNow site in AEM as a reference to design your website content (see ServiceNow pages in Adobe Experience Manager and Display ServiceNow knowledge articles on an Adobe Experience Manager page).

    ServiceNow Components for AEM package

    Install the ServiceNow Components for AEM package on your AEM instance. The package is downloadable from the AEM package share. For more information about how to work with AEM packages, see Adobe Help Center.

    After you install the package, configure authentication and integration settings for ServiceNow services and components in AEM. For more information, see Connect Adobe Experience Manager to ServiceNow using an OIDC provider and Adobe Experience Manager integration setup.

    • Connect Adobe Experience Manager to ServiceNow using an OIDC provider

      Enable logging in to both the Adobe Experience Manager (AEM) instance of your website and the ServiceNow instance using a third-party OpenID Connect (OIDC) provider that supports both OIDC and single sign-on (SSO) protocols.

    • Adobe Experience Manager integration setup

      You have to set up your ServiceNow services and components to integrate with your Adobe Experience Manager (AEM) instance.

    • ServiceNow pages in Adobe Experience Manager

      Use pages provided on the ServiceNow site in the Adobe Experience Manager (AEM) as a reference to organize your AEM-based websites and provide a consistent user experience.

    • Display ServiceNow knowledge articles on an Adobe Experience Manager page

      Use knowledge components available within Adobe Experience Manager (AEM) to access knowledge bases from the ServiceNow instance and display associated knowledge articles on an AEM-based website.

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      Integration with Adobe Experience Manager

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Integration with Adobe Experience Manager

      Extend Knowledge Management capabilities through ServiceNow components in Adobe Experience Manager (AEM) to deliver a pre-integrated web experience for external customers.

      When working with a website built on AEM, you can embed Knowledge Management capabilities related to knowledge articles within the website. The integration with AEM provides the following advantages:
      • Use ServiceNow knowledge components on your branded websites built on AEM.
      • Ensure a unified and consistent experience for end users to access information when and where they need it.

      Supported AEM versions

      Beginning with AEM 6.5, you can add knowledge components to pages of your websites built on AEM and use pages available within the ServiceNow site in AEM as a reference to design your website content (see ServiceNow pages in Adobe Experience Manager and Display ServiceNow knowledge articles on an Adobe Experience Manager page).

      ServiceNow Components for AEM package

      Install the ServiceNow Components for AEM package on your AEM instance. The package is downloadable from the AEM package share. For more information about how to work with AEM packages, see Adobe Help Center.

      After you install the package, configure authentication and integration settings for ServiceNow services and components in AEM. For more information, see Connect Adobe Experience Manager to ServiceNow using an OIDC provider and Adobe Experience Manager integration setup.

      • Connect Adobe Experience Manager to ServiceNow using an OIDC provider

        Enable logging in to both the Adobe Experience Manager (AEM) instance of your website and the ServiceNow instance using a third-party OpenID Connect (OIDC) provider that supports both OIDC and single sign-on (SSO) protocols.

      • Adobe Experience Manager integration setup

        You have to set up your ServiceNow services and components to integrate with your Adobe Experience Manager (AEM) instance.

      • ServiceNow pages in Adobe Experience Manager

        Use pages provided on the ServiceNow site in the Adobe Experience Manager (AEM) as a reference to organize your AEM-based websites and provide a consistent user experience.

      • Display ServiceNow knowledge articles on an Adobe Experience Manager page

        Use knowledge components available within Adobe Experience Manager (AEM) to access knowledge bases from the ServiceNow instance and display associated knowledge articles on an AEM-based website.

      Tags:

      Feedback

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