Supported AEM versions

Beginning with AEM 6.5, you can add knowledge components to pages of your websites built on AEM and use pages available within the ServiceNow site in AEM as a reference to design your website content (see ServiceNow pages in Adobe Experience Manager and Display ServiceNow knowledge articles on an Adobe Experience Manager page).

ServiceNow Components for AEM package

Install the ServiceNow Components for AEM package on your AEM instance. The package is downloadable from the AEM package share. For more information about how to work with AEM packages, see Adobe Help Center.

After you install the package, configure authentication and integration settings for ServiceNow services and components in AEM. For more information, see Connect Adobe Experience Manager to ServiceNow using an OIDC provider and Adobe Experience Manager integration setup.