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    Home Orlando Customer Service Management Customer Service Management Communities Use a community

    Use a community

    • Save as PDF Selected topic Topic & subtopics All topics in contents
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    • Share this page

    Use a community

    Participate in your community by sharing content, asking and answering questions, creating events, giving feedback, and so on.

    Before you begin

    Role required: sn_communities.community_user

    Procedure

    Use a community in one or more of the following ways.
    • Community homepage features for logged in users

      Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.

    • Navigating the activity feed

      The activity feed provides a central place for community users to view information and interact. It lists the most recent activity in the community based on your network, posts, and subscriptions. You can reply, comment, and give feedback directly from the activity feed.

    • Navigating the forum homepage

      While in a forum, you can navigate the forum homepage and perform tasks, such as posting content.

    • Community homepage features for non-logged in users

      Your community activity usually begins on the Community homepage. If you are a non-logged in user, you see different information than logged in users. Your organization can customize the homepage.

    • Self-register to a community

      Once you have accessed a public forum and decided to join the community, you can self-register by signing up and accepting the community Terms and Conditions.

    • Search the community

      Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.

    • Use a community profile

      The community profile displays an overview of a user's personal information as well as their contributions, network, achievements, expertise, and events they are attending. You can view and edit your own profile. You can also view another user's profile and perform actions, such as following them or reporting inappropriate content.

    • Community subscriptions

      Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.

    • Request membership to a forum

      You must be a registered member of the community to request membership to a forum that is marked for membership only.

    • Accept an invitation to join a forum

      An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.

    • Post and respond to content in the community

      Post and respond to content in the community to get answers or share information.

    • Report inappropriate community content

      Report content to alert community moderators that the content is inappropriate or spam.

    • View a list of questions and create a case

      To easily view questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.

    Tags:

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    Release version
    Choose your release version

      Use a community

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Use a community

      Participate in your community by sharing content, asking and answering questions, creating events, giving feedback, and so on.

      Before you begin

      Role required: sn_communities.community_user

      Procedure

      Use a community in one or more of the following ways.
      • Community homepage features for logged in users

        Your community activity usually begins on the community homepage. If you are a logged in user, you see different information than non-logged in users. Your organization can customize the homepage.

      • Navigating the activity feed

        The activity feed provides a central place for community users to view information and interact. It lists the most recent activity in the community based on your network, posts, and subscriptions. You can reply, comment, and give feedback directly from the activity feed.

      • Navigating the forum homepage

        While in a forum, you can navigate the forum homepage and perform tasks, such as posting content.

      • Community homepage features for non-logged in users

        Your community activity usually begins on the Community homepage. If you are a non-logged in user, you see different information than logged in users. Your organization can customize the homepage.

      • Self-register to a community

        Once you have accessed a public forum and decided to join the community, you can self-register by signing up and accepting the community Terms and Conditions.

      • Search the community

        Enter a keyword to use the type-ahead search on the Community homepage or enter one or more words to view all search results.

      • Use a community profile

        The community profile displays an overview of a user's personal information as well as their contributions, network, achievements, expertise, and events they are attending. You can view and edit your own profile. You can also view another user's profile and perform actions, such as following them or reporting inappropriate content.

      • Community subscriptions

        Using subscriptions, you can choose specific areas of interest. Your activity feed and notifications are personalized according to your subscriptions.

      • Request membership to a forum

        You must be a registered member of the community to request membership to a forum that is marked for membership only.

      • Accept an invitation to join a forum

        An invitation to join a forum is sent as an email message. The method that you use to accept an invitation depends on whether you are a registered community user.

      • Post and respond to content in the community

        Post and respond to content in the community to get answers or share information.

      • Report inappropriate community content

        Report content to alert community moderators that the content is inappropriate or spam.

      • View a list of questions and create a case

        To easily view questions that can potentially be converted to cases, the community portal provides a page with a list of questions created by contacts or consumers.

      Tags:

      Feedback

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