Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Customer Service Management
Table of Contents
Choose your release version
    Home Orlando Customer Service Management Customer Service Management Communities

    Communities

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Communities

    With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog.

    Explore

    • Communities roles
    • Community content types
    • Configure community forums
    • Forum and user permissions management
    • Community subscriptions
    • Gamification
    • Domain separation in Communities

    Set up

    • Activate Communities plugins
    • Properties installed with Communities
    • Community setup guide for admins

    Administer

    • Create a forum
    • Create a forum user
    • Create a forum permission
    • Invite users to become members of a forum
    • Configure the community profile
    • Enable users to self-register to a community
    • Enable knowledge harvesting
    • View the Communities performance dashboard
    • Make an announcement to community members
    • Moderate a community
    • Administer gamification

    Use

    • Community homepage features for logged in users
    • Request membership to a forum
    • Search the community
    • Subscribe to content
    • Ask a question in the community
    • Post a blog in the community
    • Post a video in the community
    • Post a document in the community
    • Post a community event
    • Bookmark community content
    • Provide feedback on community content
    • Report inappropriate community content
    • Manage your community profile
    • Follow a community user
    • Harvest knowledge from a community
    • View a list of questions and create a case
    • Moderate gamification

    Develop

    • Developer training
    • Developer documentation

    Troubleshoot and get help

    • Search the HI Knowledge Base for known error articles
    • Contact ServiceNow Technical Support
    • Ask or answer questions in the Now Community.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Communities

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Communities

      With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog.

      Explore

      • Communities roles
      • Community content types
      • Configure community forums
      • Forum and user permissions management
      • Community subscriptions
      • Gamification
      • Domain separation in Communities

      Set up

      • Activate Communities plugins
      • Properties installed with Communities
      • Community setup guide for admins

      Administer

      • Create a forum
      • Create a forum user
      • Create a forum permission
      • Invite users to become members of a forum
      • Configure the community profile
      • Enable users to self-register to a community
      • Enable knowledge harvesting
      • View the Communities performance dashboard
      • Make an announcement to community members
      • Moderate a community
      • Administer gamification

      Use

      • Community homepage features for logged in users
      • Request membership to a forum
      • Search the community
      • Subscribe to content
      • Ask a question in the community
      • Post a blog in the community
      • Post a video in the community
      • Post a document in the community
      • Post a community event
      • Bookmark community content
      • Provide feedback on community content
      • Report inappropriate community content
      • Manage your community profile
      • Follow a community user
      • Harvest knowledge from a community
      • View a list of questions and create a case
      • Moderate gamification

      Develop

      • Developer training
      • Developer documentation

      Troubleshoot and get help

      • Search the HI Knowledge Base for known error articles
      • Contact ServiceNow Technical Support
      • Ask or answer questions in the Now Community.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login