Communities

With the ServiceNow® Communities application, connect, engage, and collaborate with your employees, customers, partners, and prospects. Your users get quick responses to their issues by posting questions, reviewing blogs or videos, and searching for previous discussions. It is an essential component of your self-service strategy along with Knowledge Base and Service Catalog.

Explore

Communities roles
Community content types
Configure community forums
Forum and user permissions management
Community subscriptions
Gamification
Domain separation in Communities

Set up

Activate Communities plugins
Properties installed with Communities
Community setup guide for admins

Administer

Create a forum
Create a forum user
Create a forum permission
Invite users to become members of a forum
Configure the community profile
Enable users to self-register to a community
Enable knowledge harvesting
View the Communities performance dashboard
Make an announcement to community members
Moderate a community
Administer gamification

Use

Community homepage features for logged in users
Request membership to a forum
Search the community
Subscribe to content
Ask a question in the community
Post a blog in the community
Post a video in the community
Post a document in the community
Post a community event
Bookmark community content
Provide feedback on community content
Report inappropriate community content
Manage your community profile
Follow a community user
Harvest knowledge from a community
View a list of questions and create a case
Moderate gamification

Develop

Developer training
Developer documentation

Troubleshoot and get help

Search the HI Knowledge Base for known error articles
Contact ServiceNow Technical Support
Ask or answer questions in the Now Community.

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Communities

Communities

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Communities

Communities

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