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    Home Orlando Now Platform App Engine Now Platform App Engine Application tools System update sets Update set use

    Update set use

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    Update set use

    These procedures help you manage your customizations and resolve potential collisions before you move them to another instance.

    Before using update sets, review Get started with update sets to learn when to use and when not to use update sets, and how to plan the update process and avoid common mistakes. Then, create an update set and use it to make changes on a development instance. You can report on updates, merge update sets, and compare update sets to ensure the desired changes are ready to move.

    When the update set is completed, you can transfer the update set to another instance according to your test process. See Update set transfers for details.

    • Create and select an update set as the current set

      Create an update set to store customization changes and select it as the current set.

    • Select the current update set in System Settings

      You can change the current update set at any time, using the update set picker in the System Settings panel.

    • View customizations and compare with current version

      View the customizations that make up an update set and compare the update to the current version.

    • Navigation between records

      You can navigate between a customer update record and the customized object or the application file for the object.

    • View a report on customizations and configuration changes

      The base system provides reports for changes to the Incident table and changes by the current user.

    • Merge update sets

      You can merge multiple update sets into a single update set. This capability is supported for backward compatibility with earlier releases of the ServiceNow® platform. The newer batch update sets feature accomplishes the same outcome with a more predictable and robust solution.

    • Compare local update sets

      Administrators can preview local and remote (retrieved) update sets and compare the sets with one another to resolve conflicting changes.

    • Mark an update set complete

      When you have completed the customizations and compared local update sets to resolve conflicts, mark the update set as Complete.

    • Save an update set as a local XML file

      Administrators can export an update set as an XML file to save a specific version of an application or set of changes.

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      Update set use

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Update set use

      These procedures help you manage your customizations and resolve potential collisions before you move them to another instance.

      Before using update sets, review Get started with update sets to learn when to use and when not to use update sets, and how to plan the update process and avoid common mistakes. Then, create an update set and use it to make changes on a development instance. You can report on updates, merge update sets, and compare update sets to ensure the desired changes are ready to move.

      When the update set is completed, you can transfer the update set to another instance according to your test process. See Update set transfers for details.

      • Create and select an update set as the current set

        Create an update set to store customization changes and select it as the current set.

      • Select the current update set in System Settings

        You can change the current update set at any time, using the update set picker in the System Settings panel.

      • View customizations and compare with current version

        View the customizations that make up an update set and compare the update to the current version.

      • Navigation between records

        You can navigate between a customer update record and the customized object or the application file for the object.

      • View a report on customizations and configuration changes

        The base system provides reports for changes to the Incident table and changes by the current user.

      • Merge update sets

        You can merge multiple update sets into a single update set. This capability is supported for backward compatibility with earlier releases of the ServiceNow® platform. The newer batch update sets feature accomplishes the same outcome with a more predictable and robust solution.

      • Compare local update sets

        Administrators can preview local and remote (retrieved) update sets and compare the sets with one another to resolve conflicting changes.

      • Mark an update set complete

        When you have completed the customizations and compared local update sets to resolve conflicts, mark the update set as Complete.

      • Save an update set as a local XML file

        Administrators can export an update set as an XML file to save a specific version of an application or set of changes.

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