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    Home Orlando Now Platform App Engine Now Platform App Engine Application tools Service Creator

    Service Creator

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    Service Creator

    Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.

    Each published service has an associated record producer catalog item. Users designated as managers and editors create and design these catalog items. End users can request services by ordering the catalog item.

    All services belong to a published service category, which has an associated application and modules. When a user orders the catalog item for a service, the ServiceNow system creates a new task record within the application for that service category. Users designated as service fulfillers for the department complete these tasks to fulfill the service request.

    • Service creator process

      The service creator process involves requesting and publishing a service category, designating editors and service fulfillers, creating and publishing services, and submitting and fulfilling service requests.

    • Activate Service Creator

      If the Service Creator plugin is not already activated, an administrator can activate it to access the application.

    • Manage a service

      Using the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services.

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      Service Creator

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Service Creator

      Service creator enables a department to offer custom services through the service catalog, such as the HR department offering tuition reimbursement for further education.

      Each published service has an associated record producer catalog item. Users designated as managers and editors create and design these catalog items. End users can request services by ordering the catalog item.

      All services belong to a published service category, which has an associated application and modules. When a user orders the catalog item for a service, the ServiceNow system creates a new task record within the application for that service category. Users designated as service fulfillers for the department complete these tasks to fulfill the service request.

      • Service creator process

        The service creator process involves requesting and publishing a service category, designating editors and service fulfillers, creating and publishing services, and submitting and fulfilling service requests.

      • Activate Service Creator

        If the Service Creator plugin is not already activated, an administrator can activate it to access the application.

      • Manage a service

        Using the Service Creator, department managers can request a new service category, designate editors and service fulfillers for that category, and create and publish services.

      Tags:

      Feedback

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