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    Home New York Workplace Service Delivery Workplace Service Delivery Workplace Reservation Management Reservation Portal Modify or cancel a reservation

    Modify or cancel a reservation

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    Modify or cancel a reservation

    View, modify, or cancel your reservation or the reservation that you created on behalf of someone else. Modify the reserved workplace item or the date/time of the reservation.

    Before you begin

    Role required: sn_wsd_core.workplace_user

    About this task

    When you submit a reservation, you receive an email notification with the details of your reservation and its status. However, you can also view the details of your reservations, modify or cancel your reservation, and track the progress of your reservation using the My Reservations page.

    You can also view, edit or cancel a reservation using the Virtual agent chat support. Navigate to Workplace Safety Management > Workplace service portal > Workplace Service Portal Home and click the chat icon () on the bottom right. Type your question or select Show Me Everything to select from a list of available options to make your reservation changes.

    You can also modify the reserved workplace item in your reservation and change the date/time of the reservation if required.

    Note: You cannot edit a reservation made using Microsoft Exchange Online.

    Procedure

    1. Navigate to My Reservations page from any of the following starting points.
      LocationSteps
      From application navigator
      1. Navigate to Workplace Reservation Management > Portal > My Reservations
      From Workplace Service Portal
      1. Navigate to Workplace Safety Management > Workplace service portal > Workplace Service Portal Home.
      2. Open My reservations, do one of the following:
        1. Click Reservations > My reservations
        2. Select Open my reservation list from the Workplace services catalog.
          1. Select Catalog > Browse by categories > Workplace Services Catalog
            Note: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog.
          2. Select Reservation Management > Open my reservation list.
      The My Reservations page opens in a new tab.
    2. Click a reservation to view its details.
      Review the details of your reservation such as reservation number, status, item details, and services available.
    3. Perform the following actions on your reservation:
      Action Steps
      Update a reservation
      1. Select Edit reservation details from the Actions list.
      2. On the form, update the information that you want to change.
      3. Click Update reservation.
      Cancel a reservation
      1. Select Cancel reservation from the Actions list.
      2. Specify a reason for canceling the request in the Cancel notes field.
      3. Click Yes.

    Result

    An email notification is sent with the details of your reservation and the reservation is updated with your changes.

    Tags:

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    Release version
    Choose your release version

      Modify or cancel a reservation

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Modify or cancel a reservation

      View, modify, or cancel your reservation or the reservation that you created on behalf of someone else. Modify the reserved workplace item or the date/time of the reservation.

      Before you begin

      Role required: sn_wsd_core.workplace_user

      About this task

      When you submit a reservation, you receive an email notification with the details of your reservation and its status. However, you can also view the details of your reservations, modify or cancel your reservation, and track the progress of your reservation using the My Reservations page.

      You can also view, edit or cancel a reservation using the Virtual agent chat support. Navigate to Workplace Safety Management > Workplace service portal > Workplace Service Portal Home and click the chat icon () on the bottom right. Type your question or select Show Me Everything to select from a list of available options to make your reservation changes.

      You can also modify the reserved workplace item in your reservation and change the date/time of the reservation if required.

      Note: You cannot edit a reservation made using Microsoft Exchange Online.

      Procedure

      1. Navigate to My Reservations page from any of the following starting points.
        LocationSteps
        From application navigator
        1. Navigate to Workplace Reservation Management > Portal > My Reservations
        From Workplace Service Portal
        1. Navigate to Workplace Safety Management > Workplace service portal > Workplace Service Portal Home.
        2. Open My reservations, do one of the following:
          1. Click Reservations > My reservations
          2. Select Open my reservation list from the Workplace services catalog.
            1. Select Catalog > Browse by categories > Workplace Services Catalog
              Note: If there are multiple catalogs configured on the portal, go to the Catalogs list and select Workplace Services Catalog.
            2. Select Reservation Management > Open my reservation list.
        The My Reservations page opens in a new tab.
      2. Click a reservation to view its details.
        Review the details of your reservation such as reservation number, status, item details, and services available.
      3. Perform the following actions on your reservation:
        Action Steps
        Update a reservation
        1. Select Edit reservation details from the Actions list.
        2. On the form, update the information that you want to change.
        3. Click Update reservation.
        Cancel a reservation
        1. Select Cancel reservation from the Actions list.
        2. Specify a reason for canceling the request in the Cancel notes field.
        3. Click Yes.

      Result

      An email notification is sent with the details of your reservation and the reservation is updated with your changes.

      Tags:

      Feedback

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