Making workplace reservations

Make workplace reservations in Workplace Safety Management when you are ready to return to the office. You can reserve a workplace for a day or less directly or request a workplace for a specified period. Once a reservation request is approved and confirmed, you are notified about the reservation details. The Workplace Service Delivery also offers more advanced workplace reservation options in the Workplace Reservation Management application.

Attention: Starting with Workplace Safety Management (sn_wsd_core) version 2.1, all updates and new features are available only on the Workplace Service Portal. The workplace services provided by ServiceNow® are removed from the Service Portalon Workplace Safety Management (sn_wsd_core) beginning with version 2.1. To configure the Workplace service catalog in the Service Portal, see Configure a catalog in Service Portal.

Reserving a workplace

As an employee, you can request a workplace reservation using Workplace Service Portal or the Now® Mobile app.

When making a reservation, you can choose an available space that you want to access or select an available area. If you've made a reservation for an area, you can work from any available space within that area when you return to office.

You can select a shift of your choice from the shift schedules defined by your organization. If your organization does not use shifts, you can select a custom time period. Depending on your organizational guidelines, your reservation request might require an approval. For more information, see Request a workplace reservation for multiple days.

Note: If you need a workplace for only a day or less, you can reserve it directly and do not have to submit a request and get approval. For more information, see Reserve a workplace for a day.

You can check the status and details of all your reservation requests on Workplace Service Portal or through the Now Mobile app.

Space reservation request states

Once you submit a space reservation request, its status changes depending on the action taken on it by your approving manager or the workplace manager. You receive email notifications of these changes.

If you install the Now® Mobile app on your mobile device, you will also receive push notifications about your reservation requests.

If your manager has not taken action on your request, the state of the request remains Awaiting approval.
If your manager approves your request and the space availability is confirmed, the state of the request changes to Closed complete.
If your manager rejects your request, the state of the request changes to Closed incomplete.
If your manager approves your request but the space you requested for is not available for all or some days, the state of the request changes to Pending.
You can follow up with your workplace manager to get a new space assigned and resolve your pending space request.
If you cancel your request, the state of the request changes to Cancelled.

Making workplace reservations

Reserving a workplace

As an employee, you can request a workplace reservation using Workplace Service Portal or the Now® Mobile app.

Note: If you need a workplace for only a day or less, you can reserve it directly and do not have to submit a request and get approval. For more information, see Reserve a workplace for a day.

You can check the status and details of all your reservation requests on Workplace Service Portal or through the Now Mobile app.

Space reservation request states

If you install the Now® Mobile app on your mobile device, you will also receive push notifications about your reservation requests.

If your manager has not taken action on your request, the state of the request remains Awaiting approval.
If your manager approves your request and the space availability is confirmed, the state of the request changes to Closed complete.
If your manager rejects your request, the state of the request changes to Closed incomplete.
If your manager approves your request but the space you requested for is not available for all or some days, the state of the request changes to Pending.
You can follow up with your workplace manager to get a new space assigned and resolve your pending space request.
If you cancel your request, the state of the request changes to Cancelled.

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