Prioritize services not processes

The ServiceNow® Workplace Service Delivery offers flexible solutions for you to balance employee preferences with the changing demands of the business. Define workflows so that employees can find answers, get assistance, and get things done from a single source. Automate back-end processes for employee requests that previously required manual fulfillment. Enable employees to reserve workplace items such as meeting rooms or desks at their convenience.

View and download the full infocard for a highlight of Workplace Service Delivery features.

	Create safe, managed processes for returning employees to the workplace Establish distancing plans, shift assignments, and sanitation scheduling. Manage workplace allocation in stages.
	Enhance the reservation experience for your employees Provide a unified reservation experience for employees so that they can submit and track reservation requests for meeting rooms, desks, and more directly from the Service Portal.
	Create workplace services to fulfill employee requests Automate and standardize the fulfillment of employee inquiries and requests. Improve organizational efficiency and making it easier for employees to get the services they need.
	Provide visitors a smooth and hassle-free experience Register visitors and customize their visit. Pre-plan what they may require during their stay.
	Synchronize reservations with your calendar service Enable employees to make reservations in both the Reservation portal or your calendar service. Synchronize the reservations and make it easy for employees to check their reservation details in a single place.
	Provide employees a unique view when making space reservations Provide employees with a 2D map of your office building floors, meeting rooms, desks, and more when using Reservation Management.

Create safe, managed processes for returning employees to the workplace

Replace manual and siloed processes with digital workflows to manage space administration, shift assignments, sanitation scheduling, and workplace allocation. Communicate easily with employees, automatically launch workplace maintenance and cleaning workflows, quickly respond to safety concerns, and optimize real estate spending over time by monitoring usage.

Enhance the reservation experience for your employees

Make it easier for your employees to reserve meeting rooms, conference rooms, desks, and other services from the Workplace Service Portal. Manage and track the status of reservation requests. Gain visibility into the usage of workplace items, peak meeting times, and the most-reserved locations.

Create workplace services to fulfill employee requests

Pre-define the fulfillment type of employee inquiries and requests. Based on the type of request, configure whether it needs a manual response, a flow, or a series of activities to resolve.

Provide visitors a smooth and hassle-free experience

Improve your front-desk operations and customize your visitor's visit. As an employee, register visitors and plan their requirements in advance. Co-host a visitor with another person. The reception staff can update a visitor's status while the visitor is on-site.

Synchronize reservations with your calendar service

Enable employees to make reservations using Workplace Reservation Management or your calendar service, for example, Microsoft Outlook. Synchronize the reservations using the Workplace Calendar Synchronization application. Create a Connection alias with your calendar service.

Get started

• Work with an implementation specialist to achieve your desired business outcomes. To learn more, visit the Customer Success Center.
• Read the product documentation, beginning with the Workplace Service Delivery Applications.