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Out-of-the-box Performance Analytics Solutions for Software Asset Management Professional

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Out-of-the-box Performance Analytics Solutions for Software Asset Management Professional

Out-of-the-box Performance Analytics Solutions contain preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

Enabling the Performance Analytics Solution

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.
Note: Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

The Performance Analytics - Content Pack - Software Asset Management Professional is enabled automatically when ServiceNow activates Software Asset Professional on your instance.

In addition to the Software Asset dashboards, this content pack includes the Overlapping Software dashboard, which is available when Software Spend Detection is activated. For more information about this dashboard, see Overlapping Software.

Domain separation and 'Run As' user

By default, System Administrator is the Run As user for data collection jobs in the OOTB Performance Analytics Solutions. Verify that this user exists on the instance, and whether this user has the appropriate level of access. An inappropriate Run As user can cause errors or limit the data that is collected. If you have Domain Separation enabled, ensure you set an appropriate Run As user in each domain.