Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Get started with Software Asset Management

Log in to subscribe to topics and get notified when content changes.

Get started with Software Asset Management

Get started with Software Asset Management to optimize management of software installations in your environment.

Before you begin

Role required: sam_admin

About this task

After you have set up Software Asset Management, complete the basic configuration.
Note: Microsoft Office 2013 is used in the following example.

Procedure

  1. Navigate to Software Asset > Licensing > Software Models and create a software model for common software (see table for field descriptions).
    Table 1. Software model form
    Field Example
    Publisher Microsoft
    Product Office
    Discovery Mapping
    Discovery map Choose the discovery map that corresponds with the version edition, platform, and language.

    The remaining fields are automatically populated based on the discovery map.

    Version 2013
    Edition Professional Plus
    Platform Windows
    Language Anything
  2. Create a basic per-user or per-device entitlement for the software.
    1. Open the software model record you created.
    2. Scroll down to the Software Entitlements tab, and create a new software entitlements record (see table for field descriptions).
      Table 2. Software Entitlements form
      Field Example
      Software model Microsoft Office 2013 Professional Plus

      The Software model field is automatically populated.

      License metric Per User
      Purchased rights 200
  3. After discovery of software installed, run reconciliation to reconcile software rights owned against software installed, concerning discovery and software entitlements.
    1. Navigate to Software Asset > Reconciliation > Run Reconciliation.
    2. Select the publisher on which to run reconciliation, or select all publishers, and click Proceed.
      Allow time for the reconciliation process to complete, especially if you selected all publishers.
  4. View reconciliation results that show the compliance status of your software products.
    1. Navigate to Software Asset > Reconciliation > Historical Results.
    2. Open the reconciliation result record to view product results.
    3. Open product result records to view compliance status of specific software models, such as number of unlicensed installs and the true-up cost to become compliant.
    4. Open a software model result to view license metric compliance, such as rights owned and used.
    5. Drill down further into the license metric results to view how rights are used, and software installs using the rights.
      For non-compliant product results, you can execute a remediation option from the Remediation Options tab. You can also create a purchase order directly from the Remediation Option form, which is integrated with the Procurement application. The purchase order fields are automatically populated with the content from the software model result.

What to do next

Depending on the compliance status of your software installations, you can choose to optimize your environment further.

For example, you can add a reclamation rule to reclaim software rights that do not meet minimum usage requirements so they can be allocated elsewhere. You can also add a pattern normalization rule to normalize specific software products in your environment.

Feedback