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  • Release version
    Table of Contents
    • Software Asset Management
Table of Contents
Choose your release version
    Home New York Software Asset Management Software Asset Management Software Asset Management Setting up Software Asset Management Request Software Asset Management

    Request Software Asset Management

    • Save as PDF Selected topic Topic & subtopics All topics in contents
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    • Share this page

    Request Software Asset Management

    The Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription and ServiceNow personnel must activate it. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins which ServiceNow must also activate.

    Before you begin

    To purchase a subscription or load demo data after activation, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated, or demo data loaded, on the production and sub-production instances of your organization within a few days.

    If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, you can use this procedure to submit a plugin activation request through the HI Service Portal.
    Warning: If you upgrade to the Software Asset Management (com.snc.samp) plugin from the Software Asset Management (com.snc.software_asset_management), you cannot revert to the Software Asset Management (com.snc.software_asset_management).

    Role required: admin

    About this task

    Depending on your environment, you may choose to request one or more related plugins with the Software Asset Management (com.snc.samp) plugin. These optional plugins can be requested individually through the HI Service Portal as well.
    Note: Only ServiceNow personnel can activate Software Asset Management (com.snc.samp) and related plugins. The plugins are not visible in the plugin list, even after activation.
    Warning: After installing Software Asset Management for the first time, or upgrading from the Software Asset Management Foundation plugin, revert customizations for all features work. The Revert Customizations module in Software Asset Management can revert customized files related to Software Asset Management back to the base configurations that were skipped during the installation or upgrade process. See Revert Software Asset Management customizations.
    Table 1. Optional related plugins (request individually through the HI Service Portal)
    Plugin Description
    Activate all Software Asset Management plugins

    (com.sn_samp_master)

    Loads these Software Asset Management plugins in one step.
    • Software Asset Management (com.snc.samp) plugin
    • SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations (com.sn_sam_saas_int)
    • All publisher pack add-on plugins
    • Software Asset Management UI Components

      (com.sn_samp_workbench)

    Integration — MicrosoftSCCM 2012 v2 Software Usage

    (com.snc.samp_usage_sccm)

    Required to gather software usage data from Microsoft SCCM (System Center Configuration Manager) 2012 v2.

    Automatically activates the Integration — Microsoft SCCM 2012 v2 (com.snc.integration.sccm2012v2) plugin if not already active.

    Integration — MicrosoftSCCM 2016 Software Usage

    (com.snc.samp.usage_sccm_2016)

    Required to gather software usage data from Microsoft SCCM (System Center Configuration Manager) 2016.

    Automatically activates the Integration — MicrosoftSCCM 2016 (com.snc.integration.sccm2016) plugin if not already active.

    Orchestration — Client Software Distribution

    (com.snc.orchestration.client_sf_distribution)

    Required to activate ServiceNow Orchestration application, which enables install and uninstall functionality of software on devices.
    Note: Users who purchase the Software Asset Management (com.snc.samp) plugin are licensed for software uninstall functionality only, also called software reclamation. Additional licensing is required for software install functionality.
    Software Asset Management — SaaS License Management

    (com.sn_sam_saas)

    Requires the Software Asset Management (com.snc.samp) plugin. Provides core capabilities to manage licenses for SaaS products. Gives visibility to your subscription spend and how to optimize it.
    Software Asset Management — SaaS License Management Integrations

    (com.sn_sam_saas_int)

    Requires the Software Asset Management — SaaS License Management (com.sn_sam_saas) plugin. Provides integrations to manage licenses for SaaS products.
    Software Asset Management — Spend Detection

    (com.sn_sam_spend)

    Requires the Software Asset Management (com.snc.samp) plugin. Provides core capabilities to detect software spend from financial transaction data.
    File Signature Normalization

    (com.snc.file_signature_normalization)

    Required to normalize discovered file signatures while creating installed software records. This plugin also gets activated with File-based Discovery.
    Mobile Employee Experience My Asset

    (com.glide.mobile-employee.myassets)

    Provides the capabilities needed for end users to view assigned assets on a mobile device and create incidents to request service for these assets.
    IT Asset Management Mobile

    (com.sn_itam_mobile)

    Provides the capabilities for receiving personnel to receive purchased assets on a mobile device.
    Publisher pack add-on plugins
    Software Asset Management for Adobe

    (com.sn_samp_adobe)

    Provides additional capabilities to reconcile Adobe subscription software.
    Software Asset Management for Citrix

    (com.sn_samp_citrix)

    Provides additional capabilities to reconcile Citrix software, such as XenApp, Xen Server.
    Software Asset Management for IBM

    (com.sn_samp_ibm)

    Provides additional capabilities to reconcile IBM products using PVU and RVU license metrics.
    Software Asset Management for Microsoft

    (com.snc.samp.microsoft)

    Provides additional capabilities to reconcile Microsoft software such as Microsoft SQL Server.
    Software Asset Management for Oracle

    (com.snc.samp.oracle)

    Provides additional capabilities to reconcile Oracle software, such as Oracle DB Server.
    Software Asset Management for SAP

    (com.sn_samp_sap)

    Provides additional capabilities to reconcile SAP named user compliance and optimization.
    Software Asset Management for VMware

    (com.sn_samp_vmware)

    Provides additional capabilities to reconcile VMware software such as vCenter and vSphere.

    Procedure

    1. Navigate to System Applications > All Available Applications > All.
    2. On the All Applications page, click Request Plugin to open the request form on HI.
      Select to request a plugin from the All Applications page.
    3. On HI, select to be redirected to the HI Service Portal Service Catalog.
      HI redirect to Service Catalog
    4. On the Activate Plugin request form, fill in the fields.
      Field Description
      Target Instance Instance on which to activate the plugin.
      Plugin Name Name of the plugin to activate.
      Specify the date and time you would like this plugin to be enabled

      The date and time must be at least two business days from the current time.

      Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
      Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
    5. Click Submit.
    Next topic
    • Set up Software Asset Management
    Related topics
    • List of plugins (New York)

    Tags:

    Feedback
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    Next topic

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    Release version
    Choose your release version

      Request Software Asset Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Request Software Asset Management

      The Software Asset Management Professional (com.snc.samp) plugin requires a separate subscription and ServiceNow personnel must activate it. This plugin includes demo data. Depending on your environment, you may choose to request one or more related plugins which ServiceNow must also activate.

      Before you begin

      To purchase a subscription or load demo data after activation, contact your ServiceNow account manager. The account manager can arrange to have the plugin activated, or demo data loaded, on the production and sub-production instances of your organization within a few days.

      If you do not have an account manager, decide to delay activation after purchase, or want to evaluate the product on a sub-production instance without charge, you can use this procedure to submit a plugin activation request through the HI Service Portal.
      Warning: If you upgrade to the Software Asset Management (com.snc.samp) plugin from the Software Asset Management (com.snc.software_asset_management), you cannot revert to the Software Asset Management (com.snc.software_asset_management).

      Role required: admin

      About this task

      Depending on your environment, you may choose to request one or more related plugins with the Software Asset Management (com.snc.samp) plugin. These optional plugins can be requested individually through the HI Service Portal as well.
      Note: Only ServiceNow personnel can activate Software Asset Management (com.snc.samp) and related plugins. The plugins are not visible in the plugin list, even after activation.
      Warning: After installing Software Asset Management for the first time, or upgrading from the Software Asset Management Foundation plugin, revert customizations for all features work. The Revert Customizations module in Software Asset Management can revert customized files related to Software Asset Management back to the base configurations that were skipped during the installation or upgrade process. See Revert Software Asset Management customizations.
      Table 1. Optional related plugins (request individually through the HI Service Portal)
      Plugin Description
      Activate all Software Asset Management plugins

      (com.sn_samp_master)

      Loads these Software Asset Management plugins in one step.
      • Software Asset Management (com.snc.samp) plugin
      • SaaS License Management (com.sn_sam_saas) and SaaS License Management Integrations (com.sn_sam_saas_int)
      • All publisher pack add-on plugins
      • Software Asset Management UI Components

        (com.sn_samp_workbench)

      Integration — MicrosoftSCCM 2012 v2 Software Usage

      (com.snc.samp_usage_sccm)

      Required to gather software usage data from Microsoft SCCM (System Center Configuration Manager) 2012 v2.

      Automatically activates the Integration — Microsoft SCCM 2012 v2 (com.snc.integration.sccm2012v2) plugin if not already active.

      Integration — MicrosoftSCCM 2016 Software Usage

      (com.snc.samp.usage_sccm_2016)

      Required to gather software usage data from Microsoft SCCM (System Center Configuration Manager) 2016.

      Automatically activates the Integration — MicrosoftSCCM 2016 (com.snc.integration.sccm2016) plugin if not already active.

      Orchestration — Client Software Distribution

      (com.snc.orchestration.client_sf_distribution)

      Required to activate ServiceNow Orchestration application, which enables install and uninstall functionality of software on devices.
      Note: Users who purchase the Software Asset Management (com.snc.samp) plugin are licensed for software uninstall functionality only, also called software reclamation. Additional licensing is required for software install functionality.
      Software Asset Management — SaaS License Management

      (com.sn_sam_saas)

      Requires the Software Asset Management (com.snc.samp) plugin. Provides core capabilities to manage licenses for SaaS products. Gives visibility to your subscription spend and how to optimize it.
      Software Asset Management — SaaS License Management Integrations

      (com.sn_sam_saas_int)

      Requires the Software Asset Management — SaaS License Management (com.sn_sam_saas) plugin. Provides integrations to manage licenses for SaaS products.
      Software Asset Management — Spend Detection

      (com.sn_sam_spend)

      Requires the Software Asset Management (com.snc.samp) plugin. Provides core capabilities to detect software spend from financial transaction data.
      File Signature Normalization

      (com.snc.file_signature_normalization)

      Required to normalize discovered file signatures while creating installed software records. This plugin also gets activated with File-based Discovery.
      Mobile Employee Experience My Asset

      (com.glide.mobile-employee.myassets)

      Provides the capabilities needed for end users to view assigned assets on a mobile device and create incidents to request service for these assets.
      IT Asset Management Mobile

      (com.sn_itam_mobile)

      Provides the capabilities for receiving personnel to receive purchased assets on a mobile device.
      Publisher pack add-on plugins
      Software Asset Management for Adobe

      (com.sn_samp_adobe)

      Provides additional capabilities to reconcile Adobe subscription software.
      Software Asset Management for Citrix

      (com.sn_samp_citrix)

      Provides additional capabilities to reconcile Citrix software, such as XenApp, Xen Server.
      Software Asset Management for IBM

      (com.sn_samp_ibm)

      Provides additional capabilities to reconcile IBM products using PVU and RVU license metrics.
      Software Asset Management for Microsoft

      (com.snc.samp.microsoft)

      Provides additional capabilities to reconcile Microsoft software such as Microsoft SQL Server.
      Software Asset Management for Oracle

      (com.snc.samp.oracle)

      Provides additional capabilities to reconcile Oracle software, such as Oracle DB Server.
      Software Asset Management for SAP

      (com.sn_samp_sap)

      Provides additional capabilities to reconcile SAP named user compliance and optimization.
      Software Asset Management for VMware

      (com.sn_samp_vmware)

      Provides additional capabilities to reconcile VMware software such as vCenter and vSphere.

      Procedure

      1. Navigate to System Applications > All Available Applications > All.
      2. On the All Applications page, click Request Plugin to open the request form on HI.
        Select to request a plugin from the All Applications page.
      3. On HI, select to be redirected to the HI Service Portal Service Catalog.
        HI redirect to Service Catalog
      4. On the Activate Plugin request form, fill in the fields.
        Field Description
        Target Instance Instance on which to activate the plugin.
        Plugin Name Name of the plugin to activate.
        Specify the date and time you would like this plugin to be enabled

        The date and time must be at least two business days from the current time.

        Note: Plugins are activated in two batches each business day in the Pacific time zone, once in the morning and once in the evening. If the plugin must be activated at a specific time, enter the request in the Reason/Comments field.
        Reason/Comments Information that would be helpful for the ServiceNow personnel who are activating the plugin. For example, if you need the plugin activated at a specific time instead of during one of the default activation windows, specify it in the comments.
      5. Click Submit.
      Next topic
      • Set up Software Asset Management
      Related topics
      • List of plugins (New York)

      Tags:

      Feedback

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