Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Add a software reclamation rule

Log in to subscribe to topics and get notified when content changes.

Add a software reclamation rule

You can add a reclamation rule to aggregate usage records and identify unused software. Reclamation rules aggregate usage over a time and specify a minimum number of hours the software must be used, or date last used, before being flagged for reclamation.

Before you begin

Role required: sam_admin

About this task

You can avoid purchasing more software rights for products with rights already allocated but aren't being used, being used infrequently, or not used recently enough to justify the allocation. Reclamation rules reclaim those software rights to be freed up and allocated elsewhere. Reclamation rules are configured to specify a period or amount of time the software must be used, or date last used, before being flagged for reclamation.

If you select the Notify user check box in the reclamation rule, the user has a chance to respond with approval during the process of reclamation. If no response is received during a specified period, the software rights are automatically reclaimed. If the user still wants to keep the software installation, it becomes the responsibility of the manager to approve or decline the removal.

For information on creating a reclamation rule for SCCM products, see Create a reclamation rule to import Microsoft SCCM usage data.

Procedure

  1. Navigate to Software Asset > Administration > Reclamation Rules and create a new record (see table for field descriptions).
    Note: You can edit the software members of the Software Products list once the reclamation rule is created.
    Table 1. Reclamation Rules form
    Field Description
    Name Name for the reclamation rule.
    Applies to Item type to which the reclamation rule applies. This field is read-only.
    Reclamation type Type of reclamation rule.
    • Total Usage Time (default)
    • Last Used Date
    Notify user Check box for notifying the user assigned to the hardware on which the software is installed requesting permission via email to remove the software.
    Days before auto-reclamation Number of days after which, if no response is received from the user, the software is automatically reclaimed.
    Usage Metering Data
    Note: Only shown for reclamation time type.
    Aggregate usage by Time period over which to aggregate usage information.
    • Last Month
    • Last Two Months
    • Last Three Months
    • Last Six Months
    Total hours used Amount of time the software must be used to avoid being reclaimed.
    Last Used Data
    Note: Only shown for reclamation date type.
    Last used before Amount of time to keep unused software before it is reclaimed.
    • One Month Ago
    • Two Months Ago
    • Three Months Ago
    • Six Months Ago
    • Nine Months Ago
    • One Year Ago
  2. Once the reclamation rule has been created, select a software product or Add a custom software product in the Software Product related list.
  3. If a product process does not exist for the software product, click New in the Product Process related list to add a custom product process.
    Note: The Product Process related list is shown only when a software product with a product process is selected.
    Field Description
    Product Software product.
    File name Software product filename required for SCCM Usage to pull data.
    Platform Platform of the product.
Feedback