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Properties for Connect

The Connect Properties page provides several configuration options for Connect.

Users with the admin role can access these properties by navigating to Connect > Administration > Properties.

Note: Many of the properties also impact Connect Support.

Table 1. Properties for Connect
Property	Description
Disable Presence glide.ui.presence.disabled	Turns off user presence globally when enabled. Enabling this property turns off user presence throughout the platform, not just in Connect. Type: true \| false Default value: false Location: Connect > Administration > Properties Learn more: User presence
Enable Connect in the frameset collaboration.frameset	Determines whether the Connect overlay is visible (enabled). This property also impacts Connect Support. Type: true \| false Default value: true Location: Collaborate > Administration > Properties Learn more: Disable the Connect overlay
Enable Connect to retrieve external link metadata in order to render richer content in messages with links to YouTube, news articles, images, etc. connect.retrieve_external_link_content	Enables Connect to render URLs for external sites as links. When this property is disabled, URLs that point anywhere outside the instance appear as plain text. This property also impacts Connect Support. Type: true \| false Default value: true Location: Collaborate > Administration > Properties
Number of minutes to wait before collecting unread messages and sending an email to offline users. collaboration.email_interval	Sets the number of minutes the system waits before sending a Connect notification email to an inactive user. Type: integer Default value: 3 Location: Collaborate > Administration > Properties Learn more: Configure the email notification interval
Maximum number of latest conversations to show during search. (Default = 50)	Sets the number of results that appear when you search conversations in Connect. In the System Properties [sys_properties] table, this property appears as connect.search.conversation_limit. Type: integer Default value: 50
Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect. This property's value should point to the 'name' field of an audio file in the db_audio table. connect.notification.audio_alert	Specifies the audio file to play to notify users of new messages, support conversation transfers, and @mentions in Connect. This property's value must point to the Name field of a record in the Audio File [db_audio] table. This property also impacts Connect Support. Type: string Default value: connect_alert.mp3 Location: Collaborate > Administration > Properties Learn more: Customize the Connect audio notification sound
Comma separated whitelist of roles able to access Connect. Empty allows all roles. connect.roles	Determines which user roles are required to access Connect. When the value is blank, no role is required. This property also impacts Connect Support. Note: If you choose to restrict Connect access to specific roles, consider updating the role requirements for Connect modules and other access points. Type: string Default value: <empty> Location: Collaborate > Administration > Properties
Determine whether or not a button is shown in task forms to view the Collaboration document conversation or Live Feed Record Feed related to the task. Note: The Collaboration button will only be enabled if the frameset view is also enabled with collaboration.frameset = true glide.live_feed.task_header_button	Determines whether the show live feed icon () and Follow button are available in the form header of tables that have the live_feed=true dictionary attribute. Type: choice list Default value: collaboration Other possible values: both: enables both the show live feed icon and the Follow button. live_feed: enables the show live feed icon. none: disables both the show live feed icon and the Follow button. Location: Collaborate > Administration > Properties Learn more: Configure record conversations
Disable the legacy chat "Create or Join Chat Room" link on the Incident form (Must have Chat plugin enabled to see link) glide.connect.enabled	Hides the Create or Join Chat Room related link, which appears on the Incident form when legacy chat is enabled. Legacy chat and Connect Chat should not be used concurrently and this property should not be modified. Type: true \| false Default value: true Location: Collaborate > Administration > Properties

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Properties for Connect

The Connect Properties page provides several configuration options for Connect.

Users with the admin role can access these properties by navigating to Connect > Administration > Properties.

Note: Many of the properties also impact Connect Support.

Table 1. Properties for Connect
Property	Description
Disable Presence glide.ui.presence.disabled	Turns off user presence globally when enabled. Enabling this property turns off user presence throughout the platform, not just in Connect. Type: true \| false Default value: false Location: Connect > Administration > Properties Learn more: User presence
Enable Connect in the frameset collaboration.frameset	Determines whether the Connect overlay is visible (enabled). This property also impacts Connect Support. Type: true \| false Default value: true Location: Collaborate > Administration > Properties Learn more: Disable the Connect overlay
Enable Connect to retrieve external link metadata in order to render richer content in messages with links to YouTube, news articles, images, etc. connect.retrieve_external_link_content	Enables Connect to render URLs for external sites as links. When this property is disabled, URLs that point anywhere outside the instance appear as plain text. This property also impacts Connect Support. Type: true \| false Default value: true Location: Collaborate > Administration > Properties
Number of minutes to wait before collecting unread messages and sending an email to offline users. collaboration.email_interval	Sets the number of minutes the system waits before sending a Connect notification email to an inactive user. Type: integer Default value: 3 Location: Collaborate > Administration > Properties Learn more: Configure the email notification interval
Maximum number of latest conversations to show during search. (Default = 50)	Sets the number of results that appear when you search conversations in Connect. In the System Properties [sys_properties] table, this property appears as connect.search.conversation_limit. Type: integer Default value: 50
Audio file to play to notify users of new messages, support conversation transfers and @mentions in Connect. This property's value should point to the 'name' field of an audio file in the db_audio table. connect.notification.audio_alert	Specifies the audio file to play to notify users of new messages, support conversation transfers, and @mentions in Connect. This property's value must point to the Name field of a record in the Audio File [db_audio] table. This property also impacts Connect Support. Type: string Default value: connect_alert.mp3 Location: Collaborate > Administration > Properties Learn more: Customize the Connect audio notification sound
Comma separated whitelist of roles able to access Connect. Empty allows all roles. connect.roles	Determines which user roles are required to access Connect. When the value is blank, no role is required. This property also impacts Connect Support. Note: If you choose to restrict Connect access to specific roles, consider updating the role requirements for Connect modules and other access points. Type: string Default value: <empty> Location: Collaborate > Administration > Properties
Determine whether or not a button is shown in task forms to view the Collaboration document conversation or Live Feed Record Feed related to the task. Note: The Collaboration button will only be enabled if the frameset view is also enabled with collaboration.frameset = true glide.live_feed.task_header_button	Determines whether the show live feed icon () and Follow button are available in the form header of tables that have the live_feed=true dictionary attribute. Type: choice list Default value: collaboration Other possible values: both: enables both the show live feed icon and the Follow button. live_feed: enables the show live feed icon. none: disables both the show live feed icon and the Follow button. Location: Collaborate > Administration > Properties Learn more: Configure record conversations
Disable the legacy chat "Create or Join Chat Room" link on the Incident form (Must have Chat plugin enabled to see link) glide.connect.enabled	Hides the Create or Join Chat Room related link, which appears on the Incident form when legacy chat is enabled. Legacy chat and Connect Chat should not be used concurrently and this property should not be modified. Type: true \| false Default value: true Location: Collaborate > Administration > Properties

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