Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home New York Now Platform Capabilities Now Platform capabilities Notifications Email and SMS notifications Next steps after enabling email Create an email notification Scripting for email notifications

    Scripting for email notifications

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Scripting for email notifications

    Email scripts allow for business rule-like scripting within an outbound email message.

    With mail scripts, you can dynamically change the email output of your system based on different criteria. Mail scripts allow you to perform simple tasks, such as displaying incident data, and complex ones, such as making advanced database queries.

    You can add a ${mail_script:script name} embedded script tag to the body of the email notification or template, replacing script name with the name of the script you created. This makes it easy to use the same scripts in multiple email notifications or templates.

    If you manually enter a mail script bounded by <mail_script> and </mail_script> in the body of a new or converted email notification or template, and then attempt to save the record, a message asks whether the mail script should be converted. In many cases, an unconverted mail script fails to run from inside the HTML editor. If you select Yes, the script is added to the Email Script [sys_script_email] table and is automatically replaced in the body with an embedded script tag (${mail_script:script_name}).

    • JavaScript in emails

      Create mail scripts in System Notifications > Email > Notification Email Script, and refer to them by using ${mail_script:script name} in the script field.

    • Mail script API

      Certain variables are available when processing mail_script scripts.

    • Example scripting for email notifications

      Examples of scripting for email notifications.

    • Useful attachment scripts

      This is a searchable version of the Useful Attachment Scripts.

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Scripting for email notifications

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Scripting for email notifications

      Email scripts allow for business rule-like scripting within an outbound email message.

      With mail scripts, you can dynamically change the email output of your system based on different criteria. Mail scripts allow you to perform simple tasks, such as displaying incident data, and complex ones, such as making advanced database queries.

      You can add a ${mail_script:script name} embedded script tag to the body of the email notification or template, replacing script name with the name of the script you created. This makes it easy to use the same scripts in multiple email notifications or templates.

      If you manually enter a mail script bounded by <mail_script> and </mail_script> in the body of a new or converted email notification or template, and then attempt to save the record, a message asks whether the mail script should be converted. In many cases, an unconverted mail script fails to run from inside the HTML editor. If you select Yes, the script is added to the Email Script [sys_script_email] table and is automatically replaced in the body with an embedded script tag (${mail_script:script_name}).

      • JavaScript in emails

        Create mail scripts in System Notifications > Email > Notification Email Script, and refer to them by using ${mail_script:script name} in the script field.

      • Mail script API

        Certain variables are available when processing mail_script scripts.

      • Example scripting for email notifications

        Examples of scripting for email notifications.

      • Useful attachment scripts

        This is a searchable version of the Useful Attachment Scripts.

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login