Contents Now Platform Capabilities Previous Topic Next Topic Activate Notify Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Activate Notify You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active. Before you begin Role required: admin About this task Notify activates these related plugins if they are not already active.Table 1. Plugins for Notify Plugin Description E164 Compliant Phone Number[com.glide.phone_number] Provides E-164 compliant phone number support. Notify-Twilio Direct Driver[com.snc.notify.twilio_direct] Provides Notify support for Twilio. This is a pure JavaScript driver that is more customizable and has more features. Requires a separate contract with Twilio for SMS/Voice capabilities. SMS Preference Configuration[com.snc.sms_pref] Allow recipients to opt out of receiving text messages. Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active. Procedure Navigate to System Definition > Plugins. A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications. Note: To redirect to the legacy list view for plugins, click the link. Find the plugin using the filter criteria and search bar. You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin. Activate the plugin. You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it. If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate. To view plugin details before activation: Click the plugin name. On the form, click the Activate/Update related link. In the dialog box, review the dependent plugins.If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already. If demo data is available and you want to install it, click Load demo data.Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form. Click Activate. Differences between Notify and Legacy NotifyDescribes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls. Migrating from Legacy NotifyWhen migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.Related referenceE.164 phone number field configurationRelated topicsList of plugins On this page Send Feedback Previous Topic Next Topic
Activate Notify You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active. Before you begin Role required: admin About this task Notify activates these related plugins if they are not already active.Table 1. Plugins for Notify Plugin Description E164 Compliant Phone Number[com.glide.phone_number] Provides E-164 compliant phone number support. Notify-Twilio Direct Driver[com.snc.notify.twilio_direct] Provides Notify support for Twilio. This is a pure JavaScript driver that is more customizable and has more features. Requires a separate contract with Twilio for SMS/Voice capabilities. SMS Preference Configuration[com.snc.sms_pref] Allow recipients to opt out of receiving text messages. Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active. Procedure Navigate to System Definition > Plugins. A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications. Note: To redirect to the legacy list view for plugins, click the link. Find the plugin using the filter criteria and search bar. You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin. Activate the plugin. You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it. If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate. To view plugin details before activation: Click the plugin name. On the form, click the Activate/Update related link. In the dialog box, review the dependent plugins.If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already. If demo data is available and you want to install it, click Load demo data.Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form. Click Activate. Differences between Notify and Legacy NotifyDescribes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls. Migrating from Legacy NotifyWhen migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.Related referenceE.164 phone number field configurationRelated topicsList of plugins
Activate Notify You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active. Before you begin Role required: admin About this task Notify activates these related plugins if they are not already active.Table 1. Plugins for Notify Plugin Description E164 Compliant Phone Number[com.glide.phone_number] Provides E-164 compliant phone number support. Notify-Twilio Direct Driver[com.snc.notify.twilio_direct] Provides Notify support for Twilio. This is a pure JavaScript driver that is more customizable and has more features. Requires a separate contract with Twilio for SMS/Voice capabilities. SMS Preference Configuration[com.snc.sms_pref] Allow recipients to opt out of receiving text messages. Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active. Procedure Navigate to System Definition > Plugins. A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications. Note: To redirect to the legacy list view for plugins, click the link. Find the plugin using the filter criteria and search bar. You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin. Activate the plugin. You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it. If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate. To view plugin details before activation: Click the plugin name. On the form, click the Activate/Update related link. In the dialog box, review the dependent plugins.If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already. If demo data is available and you want to install it, click Load demo data.Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form. Click Activate. Differences between Notify and Legacy NotifyDescribes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls. Migrating from Legacy NotifyWhen migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.Related referenceE.164 phone number field configurationRelated topicsList of plugins
