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Activate Notify

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Activate Notify

You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Notify activates these related plugins if they are not already active.
Table 1. Plugins for Notify
Plugin Description
E164 Compliant Phone Number


Provides E-164 compliant phone number support.
Notify-Twilio Direct Driver


Provides Notify support for Twilio. This is a pure JavaScript driver that is more customizable and has more features. Requires a separate contract with Twilio for SMS/Voice capabilities.
SMS Preference Configuration[com.snc.sms_pref] Allow recipients to opt out of receiving text messages.
Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active.


  1. Navigate to System Definition > Plugins.

    A banner notifies you that you are in the All Applications page, which contains plugins and ServiceNow Store applications.

    To redirect to the legacy list view for plugins, click the link.
    Legacy list banner
  2. Find the plugin using the filter criteria and search bar.

    You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

  3. Activate the plugin.

    You can activate the plugin directly from the All Applications page or you can view more details about the plugin before you activate it.

    • If you are certain that you have the correct plugin, click Install, and when you see the dialog box, click Activate.
      Plugin dialog box
    • To view plugin details before activation:
      1. Click the plugin name.
      2. On the form, click the Activate/Update related link.
      3. In the dialog box, review the dependent plugins.

        If your plugin requires dependent plugins, they are activated automatically when you activate your plugin if they are not active already.

      4. If demo data is available and you want to install it, click Load demo data.

        Some plugins include demo data, which are sample records that describe plugin features for common use cases. Load demo data when you first activate the plugin on a development or test instance. You can always load demo data later by clicking Load demo data only on the plugin form.

      5. Click Activate.