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  • Release version
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    Home New York Now Platform Capabilities Now Platform capabilities Notify Activate Notify

    Activate Notify

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    Activate Notify

    You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    Notify activates these related plugins if they are not already active.
    Table 1. Plugins for Notify
    Plugin Description
    E164 Compliant Phone Number

    [com.glide.phone_number]

    Provides E-164 compliant phone number support.
    SMS Preferences

    [com.snc.sms_pref]

    Provides ability to set SMS preferences for receiving messages from different providers.
    Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active.

    Procedure

    1. Navigate to System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

    3. Click Install, and then in the Activate Plugin dialog box, click Activate.
      Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    • Differences between Notify and Legacy Notify

      Describes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls.

    • Migrating from Legacy Notify

      When migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.

    Related reference
    • E.164 phone number field configuration
    Related topics
    • List of plugins

    Tags:

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    Release version
    Choose your release version

      Activate Notify

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Activate Notify

      You can activate the Notify (com.snc.notify) plugin if you are an administrator. This plugin includes demo data and activates related plugins if they are not already active.

      Before you begin

      Role required: admin

      About this task

      Notify activates these related plugins if they are not already active.
      Table 1. Plugins for Notify
      Plugin Description
      E164 Compliant Phone Number

      [com.glide.phone_number]

      Provides E-164 compliant phone number support.
      SMS Preferences

      [com.snc.sms_pref]

      Provides ability to set SMS preferences for receiving messages from different providers.
      Note: If you are upgrading from an earlier version of Notify, the Notify-Twilio driver remains active.

      Procedure

      1. Navigate to System Applications > All Available Applications > All.
      2. Find the plugin using the filter criteria and search bar.

        You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

      3. Click Install, and then in the Activate Plugin dialog box, click Activate.
        Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      • Differences between Notify and Legacy Notify

        Describes the differences between the Notify and Legacy Notify applications, including architecture, workflows, Twilio support, and task-initiated conference calls.

      • Migrating from Legacy Notify

        When migrating to Notify from the Legacy Notify functionality, several changes are made to the instance.

      Related reference
      • E.164 phone number field configuration
      Related topics
      • List of plugins

      Tags:

      Feedback

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          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
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