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Send a message to conference call participants

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Send a message to conference call participants

Send a brief message as a text or voice message to the participants of a conference call to set a context to the call.

Before you begin

Role required: major incident manager


  1. Navigate to Major Incident Management > View Workbench.
  2. In the Conference tab, select the type of the call and click Start Call.
  3. In the Include a brief message for participants field, type the message that you want to send to the conference call participants and click Start Call.
    Note: Upon clicking Start Call the messages are stored as a description on the conference call record and then sent as a part of a workflow.