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Subscribe to a knowledge article

Log in to subscribe to topics and get notified when content changes.

Subscribe to a knowledge article

Subscribe to a knowledge article within a knowledge base.

Before you begin

Role required: knowledge

About this task

Users can subscribe to a knowledge article from either the Knowledge Management V3 user interface or the Knowledge Management Service Portal.
Note:

Users who are already subscribed to a knowledge base are also subscribed to the articles within that knowledge base.

To subscribe to articles from the base service portal (https://<instance name>/sp?), you must navigate to the Knowledge Management Service Portal pages (for example: https://<instance name>/sp?id=kb_home) from the base service portal.

Procedure

  1. Navigate to Knowledge > Homepage.
  2. Click Subscribe at the top of the knowledge article.
    The system shows an information message about the article subscription and the button toggles to Subscribed. If the email notification contains an article link, the link points to the Knowledge Management Service Portal.
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