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Respond to and evaluate articles in the Now Mobile Information applet

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Respond to and evaluate articles in the Now Mobile Information applet

You can contribute to feedback on knowledge articles by rating an article, marking an article as helpful or not helpful, and posting and replying to comments for an article in the Now Mobile Information applet.

Before you begin

You can specify user criteria for an article to control which users can read the article. If no user criteria is defined for an article, all users can read the article.

Procedure

  1. On the Now Mobile app, tap Information.
  2. Select the desired article.
  3. Contribute to the article feedback by rating it, marking it as helpful or not helpful, or leaving a comment.
    ActionDescription
    Rate the article Tap the star icons displayed on the article.

    You can also rate an article that appears within the Related Articles section by tapping the star icons next to the number of times the article was viewed.

    Mark an article as helpful or unhelpful Tap the helpful icon (Helpful icon) or the not helpful icon (Not helpful icon).
    Post a comment Enter a comment in the Comments section and click Submit.
    View all comments and replies posted for the article Scroll down to the Comments section.
    Like a comment on the article Underneath a comment, tap the like icon (Like icon).
    Reply to a comment on the article Underneath a comment, tap the reply icon (Reply icon), enter your comment in the text box that appears, and then tap Submit.
    Delete any previous comments or replies you posted earlier Go to a comment or reply, and then tap the delete icon (Delete icon). If a message appears, tap OK. Only users who have posted the comment, knowledge administrators, and knowledge owners can delete a comment.
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