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    Home New York Now Platform Capabilities Now Platform capabilities Knowledge Management Use Knowledge Management Map catalog items related to an article

    Map catalog items related to an article

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    Map catalog items related to an article

    Manually map catalog items related to a knowledge article to enable employees to request the related product or service.

    Before you begin

    Role required: knowledge

    To edit the article, you must have knowledge contributor access for the associated Knowledge Base.

    Procedure

    1. On the Now Platform, open the knowledge article for which you want to map related catalog items.
    2. On the Knowledge form, click the Related Catalog Items related list.
    3. Click Edit.
    4. On the Edit Members form, move the desired catalog items from the available catalog items in the Collection column to the Related Catalog Items List column.
    5. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Items section on the article view page, and then click Save.
      Note: Knowledge administrators can configure the number of catalog items shown in the Related Items section using the instance options.
    Related tasks
    • Edit a knowledge article
    • Configure related catalog item widget instance options
    Related concepts
    • Service catalog items

    Tags:

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    Release version
    Choose your release version

      Map catalog items related to an article

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Map catalog items related to an article

      Manually map catalog items related to a knowledge article to enable employees to request the related product or service.

      Before you begin

      Role required: knowledge

      To edit the article, you must have knowledge contributor access for the associated Knowledge Base.

      Procedure

      1. On the Now Platform, open the knowledge article for which you want to map related catalog items.
      2. On the Knowledge form, click the Related Catalog Items related list.
      3. Click Edit.
      4. On the Edit Members form, move the desired catalog items from the available catalog items in the Collection column to the Related Catalog Items List column.
      5. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Items section on the article view page, and then click Save.
        Note: Knowledge administrators can configure the number of catalog items shown in the Related Items section using the instance options.
      Related tasks
      • Edit a knowledge article
      • Configure related catalog item widget instance options
      Related concepts
      • Service catalog items

      Tags:

      Feedback

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