Contents Now Platform Capabilities Previous Topic Next Topic Map catalog items related to an article Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Map catalog items related to an article Manually map catalog items related to a knowledge article to enable employees to request the related product or service. Before you beginRole required: knowledgeTo edit the article, you must have knowledge contributor access for the associated Knowledge Base. Procedure On the Now Platform, open the knowledge article for which you want to map related catalog items. On the Knowledge form, click the Related Catalog Items related list. Click Edit. On the Edit Members form, move the desired catalog items from the available catalog items in the Collection column to the Related Catalog Items List column. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Items section on the article view page, and then click Save. Note: Knowledge administrators can configure the number of catalog items shown in the Related Items section using the instance options. Related tasksEdit a knowledge articleConfigure related catalog item widget instance optionsRelated conceptsService catalog items On this page Send Feedback Previous Topic Next Topic
Map catalog items related to an article Manually map catalog items related to a knowledge article to enable employees to request the related product or service. Before you beginRole required: knowledgeTo edit the article, you must have knowledge contributor access for the associated Knowledge Base. Procedure On the Now Platform, open the knowledge article for which you want to map related catalog items. On the Knowledge form, click the Related Catalog Items related list. Click Edit. On the Edit Members form, move the desired catalog items from the available catalog items in the Collection column to the Related Catalog Items List column. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Items section on the article view page, and then click Save. Note: Knowledge administrators can configure the number of catalog items shown in the Related Items section using the instance options. Related tasksEdit a knowledge articleConfigure related catalog item widget instance optionsRelated conceptsService catalog items
Map catalog items related to an article Manually map catalog items related to a knowledge article to enable employees to request the related product or service. Before you beginRole required: knowledgeTo edit the article, you must have knowledge contributor access for the associated Knowledge Base. Procedure On the Now Platform, open the knowledge article for which you want to map related catalog items. On the Knowledge form, click the Related Catalog Items related list. Click Edit. On the Edit Members form, move the desired catalog items from the available catalog items in the Collection column to the Related Catalog Items List column. Click the up or down icon to arrange the articles in the order in which you want them to appear in the Related Items section on the article view page, and then click Save. Note: Knowledge administrators can configure the number of catalog items shown in the Related Items section using the instance options. Related tasksEdit a knowledge articleConfigure related catalog item widget instance optionsRelated conceptsService catalog items
