||The knowledge base selected for this article.
article can only be associated with one knowledge
You can change the knowledge base, but
only if the selected article template is available
in the knowledge base.
||The category for this article. Select a
Knowledge Base before you can
select a category. Articles without a category appear on
the knowledge homepage in the (empty) category.
||The ownership group for this knowledge article. An
ownership group consists of a group of members and a
manager who are responsible for approvals, ensuring
article quality, and feedback tasks. Ownership groups
can publish, edit, and retire knowledge articles that
they are associated with.
Note: If no ownership group is
assigned, the article automatically goes to the
knowledge administrator and knowledge manager for
||The date this knowledge article was published. This
value is set when the article is published.
||The date this knowledge article expires. Articles do
not appear in search results after the Valid
to date or if the Valid
to date is blank.
The default value
of the Valid to field is
derived from the Article
Validity field configured for the
knowledge base (see Create a
knowledge base). The Valid
to date starts from the date the
article was created until the number of days
specified in the Article
Validity field. If the
Article Validity field is
blank, the default date in the Valid
to field for the knowledge article is
set to January 1, 2100. An article author or editor
can select whether to keep or change the default
Valid to date.
the system date format or user preferences is set to
year format, you might
face issues when the Valid to
date is set to the default date. Contact your system
administrator or modify the user preferences to use
a date format with the yyyy
year format. For more information, see Global date and time field
and Personalize the system date
||The type of article, either HTML or wiki.
field is only visible in the standard
||[Read-Only] The publication state of the article,
such as Draft, In
Published. When inserting a
new article from an existing article, the state of the
new article is reset to
||The task this knowledge article was created in
response to, if any. This field is set automatically
when you create the knowledge article from a task
||Check box for downloading an attached file
automatically when a user accesses the article, instead
of opening the article view. Add one or more attachments
to the article to use this option.
Note: You may attach
multiple files, but most web browsers permit users
to download only the first one. To ensure download
of all the files, bundle them into an archive, such
as with WinZip, and attach the archive. The
Attachment link option applies to articles accessed
from search links only. Articles accessed from links
within other knowledge articles will not
automatically download an attached
||Check box for displaying attachments to users viewing
this knowledge article. Attachments appear below the
article text. Add one or more attachments to the article
to use this option.
||The title of the article. This title appears when
browsing and searching knowledge, and at the top of the
Note: If contextual search is enabled, the
knowledge articles similar to the entered short
description text appear in the Knowledge results
||Content for the article. Use the
content. A preview of the content appears when browsing
and searching knowledge.