Knowledge Base |
The knowledge base selected for this article.Note: An
article can only be associated with one knowledge
base. You can change the knowledge base, but
only if the selected article template is available
in the knowledge base. |
Category |
The category for this article. Select a
Knowledge Base before you can
select a category. Articles without a category appear on
the knowledge homepage in the (empty) category. |
Ownership Group |
The ownership group for this knowledge article. An
ownership group consists of a group of members and a
manager who are responsible for approvals, ensuring
article quality, and feedback tasks. Ownership groups
can publish, edit, and retire knowledge articles that
they are associated with. Note: If no ownership group is
assigned, the article automatically goes to the
knowledge administrator and knowledge manager for
approval. |
Language |
Language in which you are creating the article. The
list is populated based on the languages enabled for the
selected knowledge base. This field appears only when
the I18N:Knowledge Management Internationalization
Plugin v2 plugin (com.glideapp.knowledge.i18n2) is
activated. For more information, see I18N - Knowledge internationalization. |
Published |
The date this knowledge article was published. This
value is set when the article is published. |
Valid to |
The date this knowledge article expires. Articles do
not appear in search results after the Valid
to date or if the Valid
to date is blank. The default value
of the Valid to field is
derived from the Article
Validity field configured for the
knowledge base (see Create a
knowledge base). The Valid
to date starts from the date the
article was created until the number of days
specified in the Article
Validity field. If the
Article Validity field is
blank, the default date in the Valid
to field for the knowledge article is
set to January 1, 2100. An article author or editor
can select whether to keep or change the default
Valid to date. Note: If
the system date format or user preferences is set to
use yy year format, you might
face issues when the Valid to
date is set to the default date. Contact your system
administrator or modify the user preferences to use
a date format with the yyyy
year format. For more information, see Global date and time field
format and Personalize the system date
format topics. |
Version |
Version of the article. This field appears only when
the article versioning feature is enabled. For more
information, see Article versioning. |
Parent |
Number of the article that represents the base
language article. This setting keeps translations of the
same article related to each other. Consider choosing
the same language consistently for the parent article.
This field appears only when the I18N:Knowledge
Management Internationalization Plugin v2 plugin
(com.glideapp.knowledge.i18n2) is activated. For more
information, see I18N - Knowledge internationalization. Note: The Parent field
contains the first version of the parent article
only. This field is used by the translation
management feature to maintain the relationship
between the source article and its
translations. |
Article type |
The type of article, either HTML or wiki. Note: This
field is only visible in the standard
template. |
Workflow |
[Read-Only] The publication state of the article,
such as Draft, In
Review, or
Published. When inserting a
new article from an existing article, the state of the
new article is reset to
Draft. |
Source |
The task this knowledge article was created in
response to, if any. This field is set automatically
when you create the knowledge article from a task
record. |
Attachment link |
Check box for downloading an attached file
automatically when a user accesses the article, instead
of opening the article view. Add one or more attachments
to the article to use this option. Note: You may attach
multiple files, but most web browsers permit users
to download only the first one. To ensure download
of all the files, bundle them into an archive, such
as with WinZip, and attach the archive. The
Attachment link option applies to articles accessed
from search links only. Articles accessed from links
within other knowledge articles will not
automatically download an attached
file. |
Display attachments |
Check box for displaying attachments to users viewing
this knowledge article. Attachments appear below the
article text. Add one or more attachments to the article
to use this option. |
Short description |
The title of the article. This title appears when
browsing and searching knowledge, and at the top of the
article. Note: If contextual search is enabled, the
knowledge articles similar to the entered short
description text appear in the Knowledge results
section. |
Article body |
Content for the article. Use the
HTML editor
to create
content. A preview of the content appears when browsing
and searching knowledge. |