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Comment on a knowledge article

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Comment on a knowledge article

Comment on a knowledge article or reply to a comment.

Before you begin

Role required: Admin

Procedure

  1. Navigate to the Knowledge Management Service Portal.
  2. Click the article you want to comment or reply to a comment on.
  3. Click Click here to comment on this article or Reply.
  4. Enter your comment or reply and add links, images, and attachments as required.
    Note: Attachments to comments posted in the Knowledge Management Service Portal are not displayed in the Live Feed. If attachments to comments are posted in Live Feed, they are displayed in the Knowledge Management Service Portal.

    If antivirus protection is enabled, all attachments are automatically scanned for viruses once the comment is posted. Attachments are only displayed once the scan is finished and successful.

    If you are the author of the comment, you can delete it. All comments and replies underneath are automatically deleted.

  5. Click Submit.
    Note: You can only view comments in the Live Feed if the Use Live Feed for Knowledge feedback property is active. It is inactive by default.

    Comments posted in Live Feed before upgrading to release version New York are not shown hierarchically in the Knowledge Management Service Portal. Comments posted in Live Feed after upgrading to release version New York are shown hierarchically in the Knowledge Service Portal.

    The following table illustrates how comments and replies to comments are displayed depending on where you are viewing them.
    Table 1. Display of comments and replies to comments
    Viewing from HTML formatting Hierarchy Attachments
    Knowledge Management Service Portal Yes Yes Yes
    Live Feed No Yes Yes
    Knowledge Management v3 No No No
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