Comment on a knowledge article or reply to a comment.
Navigate to the Knowledge Management Service Portal.
Click the article you want to comment or reply to a comment on.
Click Click here to comment on this article or
Enter your comment or reply and add links, images, and attachments as
Attachments to comments posted in the Knowledge Management Service Portal
are not displayed in the Live Feed. If attachments to comments are posted in
Live Feed, they are displayed in the Knowledge Management Service
If antivirus protection is enabled, all attachments are
automatically scanned for viruses once the comment is posted.
Attachments are only displayed once the scan is finished and
If you are the author of the comment, you can delete
it. All comments and replies underneath are automatically
You can only view comments in the Live Feed if the Use Live Feed for
Knowledge feedback property is active. It is inactive by default.
posted in Live Feed before upgrading to release version New York are not
shown hierarchically in the Knowledge Management Service Portal.
Comments posted in Live Feed after upgrading to release version New York
are shown hierarchically in the Knowledge Service Portal.
The following table illustrates how comments and replies to comments are
displayed depending on where you are viewing them.
Table 1. Display of comments and replies to comments
|Knowledge Management Service Portal
|Knowledge Management v3