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Knowledge Management Service Portal properties

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Knowledge Management Service Portal properties

Knowledge Management Service Portal properties determine how information is displayed on the Knowledge portal. You must have the admin role to set configuration properties.

The following system properties are set to direct users to the Knowledge Management Service Portal homepage, and to specify the URL suffix for the homepage.

Property Description
sn_km_portal.glide.knowman.serviceportal.enable_redirect Directs users to the desired Knowledge homepage.
  • Type: true|false
  • Default value: false

Set to true to redirect users navigating to v2 or v3 pages to the Knowledge Management Service Portal homepage.

This property is not honored for the following use cases:
  • Contextual search in the Incident form
  • Connect
sn_km_portal.glide.knowman.serviceportal.portal_url The URL suffix for the Knowledge Management Service Portal. The default is kb.

The Knowledge Management Service Portal supports the Knowledge Management V3 properties. Configuring widget instance options on the portal pages can override these properties.

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