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Knowledge article URL parameters

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Knowledge article URL parameters

You can add parameters to an article URL to view the latest version and an existing translation.

Knowledge article URL structure

The knowledge article URL appears in the following structures:

  • Accessed from Service Portal: https://<instance-name>.service-now.com/kb?id=kb_article_view&sysparm_article=<article number>&sysparm_language=<language code>

    For example, the URL https://yourbusiness.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010053&sysparm_language=EN returns the article with the most recent version in the selected language, if the translation for the selected language exists.

  • Accessed from Knowledge Base View (kb_view) UI page: kb_view.do?sysparm_article=<article number>&sysparm_language=<language code>’

    For example, the URL https://yourbusiness.service-now.com/kb_view.do?sysparm_article=KB0010044&sysparm_language=enreturns the article with the most recent version in the selected language, if the translation for the selected language exists.

Note: The listed parameters can include the sys_id in the url parameter.

Parameters

The following parameters are available for knowledge article URLs.
Parameter Possible values
sysparm_article Returns the most recent article version. For example, https://yourbusiness.service-now.com/kb?id=kb_article_view&sysparm_article=KB0010053.
sysparm_language Returns the most recent article version in the input language if a translation exists. For example, https://yourbusiness.service-now.com/kb?id=kb_article_view&sys_id=3b07857187032100deddb882a2e3ec20&sysparm_language=EN.
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