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    Home New York Now Platform Capabilities Now Platform capabilities Knowledge Management Now Mobile for Knowledge Management

    Now Mobile for Knowledge Management

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    Now Mobile for Knowledge Management

    Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.

    To access articles from the Information applet on the Now Mobile app, you must first download the ServiceNow mobile application on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.

    Figure 1. Now Mobile Information applet
    Now Mobile Information applet

    Make sure your administrator has activated the Now Mobile app. For more information, see Activate Now Mobile app.

    After you access an article, you can view the author, published date, number of views, and the overall rating details of the article. In addition, you can respond to and evaluate articles and view related items and related articles.

    Activation information

    The Information applet is available on the Now Mobile app. The ServiceNow Mobile Request - Knowledge Management Screens and Applet Launcher plugin (com.glideapp.knowledge.mobile_requestor) activates the Information applet. The Information applet is activated by default for both new and upgrade customers.

    Related tasks
    • View the most popular or recently viewed articles in the Now Mobile Information applet
    • View an article in the Now Mobile Information applet
    • Respond to and evaluate articles in the Now Mobile Information applet
    Related topics
    • Configure knowledge bases
    • Use the Now Mobile app

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      Now Mobile for Knowledge Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Now Mobile for Knowledge Management

      Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.

      To access articles from the Information applet on the Now Mobile app, you must first download the ServiceNow mobile application on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.

      Figure 1. Now Mobile Information applet
      Now Mobile Information applet

      Make sure your administrator has activated the Now Mobile app. For more information, see Activate Now Mobile app.

      After you access an article, you can view the author, published date, number of views, and the overall rating details of the article. In addition, you can respond to and evaluate articles and view related items and related articles.

      Activation information

      The Information applet is available on the Now Mobile app. The ServiceNow Mobile Request - Knowledge Management Screens and Applet Launcher plugin (com.glideapp.knowledge.mobile_requestor) activates the Information applet. The Information applet is activated by default for both new and upgrade customers.

      Related tasks
      • View the most popular or recently viewed articles in the Now Mobile Information applet
      • View an article in the Now Mobile Information applet
      • Respond to and evaluate articles in the Now Mobile Information applet
      Related topics
      • Configure knowledge bases
      • Use the Now Mobile app

      Tags:

      Feedback

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