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Now Mobile for Knowledge Management

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Now Mobile for Knowledge Management

Access knowledge articles from anywhere using the Information applet on the Now Mobile app. You can view recently viewed and most popular articles, search for articles, browse articles by category, and provide feedback for articles.

To access articles from the Information applet on the Now Mobile app, you must first download the ServiceNow mobile application on an iOS platform from the Apple App Store or on an Android platform from the Google Play Store.

Figure 1. Now Mobile Information applet
Now Mobile Information applet

Make sure your administrator has activated the Now Mobile app. For more information, see Activate Now Mobile app.

After you access an article, you can view the author, published date, number of views, and the overall rating details of the article. In addition, you can respond to and evaluate articles and view related items and related articles.

Activation information

The Information applet is available on the Now Mobile app. The ServiceNow Mobile Request - Knowledge Management Screens and Applet Launcher plugin (com.glideapp.knowledge.mobile_requestor) activates the Information applet. The Information applet is activated by default for both new and upgrade customers.