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    Home New York Now Platform Capabilities Now Platform capabilities Knowledge Management Use Knowledge Management Knowledge Management Service Portal article view page features

    Knowledge Management Service Portal article view page features

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Knowledge Management Service Portal article view page features

    View the knowledge article you selected, including the article number, short description, and article content. Give feedback or comment on an article.

    Note: If you select a question, the article view page displays the question, any answers to the question, and a text box for providing an answer.
    Table 1. Knowledge Management article view page
    UI component Description
    Breadcrumb View which knowledge base the knowledge article is in.
    Header View the knowledge article number.
    Subscribe Click Subscribe to subscribe to the knowledge article. Unsubscribe by clicking Unsubscribe.
    Overflow icon Overflow icon Edit the knowledge article or flag an article that contains incorrect or inappropriate content.
    Note: You must have Can Contribute access to the knowledge base and article.
    Knowledge article content View the text and images of the knowledge article.

    View who authored the article and when as well as the number of views the article has.

    Copy Permalink Click Copy Permalink to copy the URL of the latest article version to the clipboard.
    Helpful? Provide feedback on an article by marking it as helpful or not.

    View a percentage value of how many other users found the article helpful.

    Rate this article Rate a knowledge article.
    Click here to comment to this article Add a comment to an article
    Attachments View a list of article attachments if the Display Attachment field for the article is enabled.
    Related Items View a list of catalog items mapped to the article. The section appears only when the related catalog items are available for the selected article.
    Related Articles View a list of related articles with information similar to the selected article. The related articles are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the section. The section appears only when the related articles are available for the selected article.
    Affected Products View a list of which products were affected.
    Most Recent tasks View a list of tasks, such as incidents, cases, problems, and so on, recently associated with the article.
    Most Useful View a list of knowledge articles that users found most useful.
    Search bar Use the search bar to start a new search.
    Note:
    • If enabled, users can subscribe to articles, view article versions, and create feedback for articles that are rated as not helpful.
    • The dynamic titles don’t apply to the knowledge article view page in the Knowledge Management Service Portal.
    • Knowledge article URL parameters

      You can add parameters to an article URL to view the latest version and an existing translation.

    Tags:

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    Release version
    Choose your release version

      Knowledge Management Service Portal article view page features

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Knowledge Management Service Portal article view page features

      View the knowledge article you selected, including the article number, short description, and article content. Give feedback or comment on an article.

      Note: If you select a question, the article view page displays the question, any answers to the question, and a text box for providing an answer.
      Table 1. Knowledge Management article view page
      UI component Description
      Breadcrumb View which knowledge base the knowledge article is in.
      Header View the knowledge article number.
      Subscribe Click Subscribe to subscribe to the knowledge article. Unsubscribe by clicking Unsubscribe.
      Overflow icon Overflow icon Edit the knowledge article or flag an article that contains incorrect or inappropriate content.
      Note: You must have Can Contribute access to the knowledge base and article.
      Knowledge article content View the text and images of the knowledge article.

      View who authored the article and when as well as the number of views the article has.

      Copy Permalink Click Copy Permalink to copy the URL of the latest article version to the clipboard.
      Helpful? Provide feedback on an article by marking it as helpful or not.

      View a percentage value of how many other users found the article helpful.

      Rate this article Rate a knowledge article.
      Click here to comment to this article Add a comment to an article
      Attachments View a list of article attachments if the Display Attachment field for the article is enabled.
      Related Items View a list of catalog items mapped to the article. The section appears only when the related catalog items are available for the selected article.
      Related Articles View a list of related articles with information similar to the selected article. The related articles are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the section. The section appears only when the related articles are available for the selected article.
      Affected Products View a list of which products were affected.
      Most Recent tasks View a list of tasks, such as incidents, cases, problems, and so on, recently associated with the article.
      Most Useful View a list of knowledge articles that users found most useful.
      Search bar Use the search bar to start a new search.
      Note:
      • If enabled, users can subscribe to articles, view article versions, and create feedback for articles that are rated as not helpful.
      • The dynamic titles don’t apply to the knowledge article view page in the Knowledge Management Service Portal.
      • Knowledge article URL parameters

        You can add parameters to an article URL to view the latest version and an existing translation.

      Tags:

      Feedback

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