Knowledge Management Service Portal article view page features

View the knowledge article you selected, including the article number, short description, and article content. Give feedback or comment on an article.

Note: If you select a question, the article view page displays the question, any answers to the question, and a text box for providing an answer.

Table 1. Knowledge Management article view page
UI component	Description
Breadcrumb	View which knowledge base the knowledge article is in.
Header	View the knowledge article number.
Subscribe	Click Subscribe to subscribe to the knowledge article. Unsubscribe by clicking Unsubscribe.
Overflow icon	Edit the knowledge article or flag an article that contains incorrect or inappropriate content. Note: You must have Can Contribute access to the knowledge base and article.
Knowledge article content	View the text and images of the knowledge article. View who authored the article and when as well as the number of views the article has.
Copy Permalink	Click Copy Permalink to copy the URL of the latest article version to the clipboard.
Helpful?	Provide feedback on an article by marking it as helpful or not. View a percentage value of how many other users found the article helpful.
Rate this article	Rate a knowledge article.
Click here to comment to this article	Add a comment to an article
Attachments	View a list of article attachments if the Display Attachment field for the article is enabled.
Related Items	View a list of catalog items mapped to the article. The section appears only when the related catalog items are available for the selected article.
Related Articles	View a list of related articles with information similar to the selected article. The related articles are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the section. The section appears only when the related articles are available for the selected article.
Affected Products	View a list of which products were affected.
Most Recent tasks	View a list of tasks, such as incidents, cases, problems, and so on, recently associated with the article.
Most Useful	View a list of knowledge articles that users found most useful.
Search bar	Use the search bar to start a new search.

Note:

If enabled, users can subscribe to articles, view article versions, and create feedback for articles that are rated as not helpful.
The dynamic titles don’t apply to the knowledge article view page in the Knowledge Management Service Portal.

Knowledge Management Service Portal article view page features

View the knowledge article you selected, including the article number, short description, and article content. Give feedback or comment on an article.

Note: If you select a question, the article view page displays the question, any answers to the question, and a text box for providing an answer.

Table 1. Knowledge Management article view page
UI component	Description
Breadcrumb	View which knowledge base the knowledge article is in.
Header	View the knowledge article number.
Subscribe	Click Subscribe to subscribe to the knowledge article. Unsubscribe by clicking Unsubscribe.
Overflow icon	Edit the knowledge article or flag an article that contains incorrect or inappropriate content. Note: You must have Can Contribute access to the knowledge base and article.
Knowledge article content	View the text and images of the knowledge article. View who authored the article and when as well as the number of views the article has.
Copy Permalink	Click Copy Permalink to copy the URL of the latest article version to the clipboard.
Helpful?	Provide feedback on an article by marking it as helpful or not. View a percentage value of how many other users found the article helpful.
Rate this article	Rate a knowledge article.
Click here to comment to this article	Add a comment to an article
Attachments	View a list of article attachments if the Display Attachment field for the article is enabled.
Related Items	View a list of catalog items mapped to the article. The section appears only when the related catalog items are available for the selected article.
Related Articles	View a list of related articles with information similar to the selected article. The related articles are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the section. The section appears only when the related articles are available for the selected article.
Affected Products	View a list of which products were affected.
Most Recent tasks	View a list of tasks, such as incidents, cases, problems, and so on, recently associated with the article.
Most Useful	View a list of knowledge articles that users found most useful.
Search bar	Use the search bar to start a new search.

Note:

If enabled, users can subscribe to articles, view article versions, and create feedback for articles that are rated as not helpful.
The dynamic titles don’t apply to the knowledge article view page in the Knowledge Management Service Portal.

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Knowledge Management Service Portal article view page features

Knowledge Management Service Portal article view page features

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Knowledge Management Service Portal article view page features

Knowledge Management Service Portal article view page features

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