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Knowledge Management Service Portal widgets

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Knowledge Management Service Portal widgets

The Knowledge Management Service Portal uses a number of widgets to enable searches, display search results, and display articles, related articles, related items, and social Q&A.

The Knowledge Management Service Portal homepage, search results page, and article view page honor the Knowledge Management V3 system properties. If configured, widget instance options can override the system properties.

Users with the knowledge_admin or admin role can configure the widget instance options used on the Knowledge Management Service Portal pages. Use the control + right-click menu to access the widget instance options and configure a widget instance.
Note: Before configuring widget instance options, switch to the Knowledge Management - Service Portal scope.
Homepage widgets:
Search results page widgets:
  • Knowledge Breadcrumbs

    Displays navigation path to the current page.

  • Knowledge Search
  • Knowledge Facet Header

    Displays the title for the filter facets.

  • Knowledge Field Facet

    Display search results filtered by knowledge base, knowledge category, and author.

  • Knowledge Tags Facet

    Display search results filtered by article tags.

  • Knowledge Resource Facet

    Display search results filtered by article resource.

  • Knowledge Query Facet

    Display search results filtered by article rating, number of article views, and last modified.

  • Knowledge Result Sort

    Displays search results filtered by sort options for returned results.

  • Knowledge Selected Filter

    Displays the selected facet filters and allows you to clear the selections.

  • Knowledge Result

    Displays search results filtered by returned results.

Article view page widgets:
  • Knowledge Breadcrumbs

    Displays navigation path to the current page.

  • Knowledge Article Content

    Customize what information users can view and what actions they can perform in the article view page.

  • Knowledge Article Helpful

    Enables users to mark the article as helpful.

  • Knowledge Article Comments

    Enables users to add comments for the article.

  • Knowledge Attachments

    Displays article attachments if the Display Attachment field for the article is enabled.

  • Related Catalog Item

    Displays a list of catalog items mapped to the article. The widget appears only when the related catalog items are available for the selected article.

  • Knowledge Related Articles

    Displays a list of related articles with information similar to the selected article. The related articles are manually mapped, automatically predicted, or both. The manually mapped articles appear first in the widget. The widget appears only when the related articles are available for the selected article.

  • Affected Products

    Displays the products related to the knowledge articles available in the Affected Products related list for the article. The widget appears only when the affected products are available for the selected article.

  • Most Recent Tasks

    Displays the tasks attached to the articles available in the Attached Tasks related list for that article. The widget appears only when the related tasks are available for the selected article.

  • Most Useful

    Displays a list of knowledge articles that users found most useful.

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