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    Home New York Now Platform Capabilities Now Platform capabilities Knowledge Management Use Knowledge Management Use knowledge on mobile devices

    Use knowledge on mobile devices

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    Use knowledge on mobile devices

    All users can access knowledge from mobile devices to search for and view knowledge articles and social Q&A questions.

    Browse knowledge on mobile devices

    You can browse knowledge bases using a mobile device.

    Navigate to SELF-SERVICE > Knowledge Base.

    Figure 1. Mobile Knowledge View
    Mobile Knowledge view

    Browse Knowledge by tapping on a category and browsing articles or subcategories.

    Figure 2. Mobile Knowledge Categories
    Knowledge Mobile UI knowledge categories
    Note: Select the desired category and click the close icon (Knowledge Management Mobile UI close icon) for the selected category to reflect in the search results.

    View knowledge articles and questions on mobile devices

    You can read knowledge content using a mobile device.

    Tap a title to view the article or question.

    Note: You cannot edit or add comments to knowledge articles on the mobile interface. If using Social Q&A, you can perform all functions such as adding and editing questions, answers, and comments through the mobile interface.
    Figure 3. Mobile Knowledge Article View
    Mobile Knowledge article view page

    Search knowledge on mobile devices

    Find a specific article or question by searching on a particular term.

    Figure 4. Mobile Knowledge Search
    Mobile Knowledge search page

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    Release version
    Choose your release version

      Use knowledge on mobile devices

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Use knowledge on mobile devices

      All users can access knowledge from mobile devices to search for and view knowledge articles and social Q&A questions.

      Browse knowledge on mobile devices

      You can browse knowledge bases using a mobile device.

      Navigate to SELF-SERVICE > Knowledge Base.

      Figure 1. Mobile Knowledge View
      Mobile Knowledge view

      Browse Knowledge by tapping on a category and browsing articles or subcategories.

      Figure 2. Mobile Knowledge Categories
      Knowledge Mobile UI knowledge categories
      Note: Select the desired category and click the close icon (Knowledge Management Mobile UI close icon) for the selected category to reflect in the search results.

      View knowledge articles and questions on mobile devices

      You can read knowledge content using a mobile device.

      Tap a title to view the article or question.

      Note: You cannot edit or add comments to knowledge articles on the mobile interface. If using Social Q&A, you can perform all functions such as adding and editing questions, answers, and comments through the mobile interface.
      Figure 3. Mobile Knowledge Article View
      Mobile Knowledge article view page

      Search knowledge on mobile devices

      Find a specific article or question by searching on a particular term.

      Figure 4. Mobile Knowledge Search
      Mobile Knowledge search page

      Tags:

      Feedback

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