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    Home New York Now Platform Capabilities Now Platform capabilities Configuration Management Database

    Configuration Management Database

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    Configuration Management Database

    With the ServiceNow® Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

    Use core features such as CMDB Health, CMDB Identification and Reconciliation, and CMDB CI Lifecycle Management to monitor and detect health issues, reconcile data integrity issues, and manage data life cycle.

    Note: CMDB modules, features, and wizards are not supported on mobile devices. You cannot use a mobile device to access the CI Class Manager, Query Builder, or Duplicate CI Remediator. Or to access or configure CMDB features such as Identification and Reconciliation, CMDB Health, CI Lifecycle Management, baseline CMDB, and proposed changes.

    Explore

    • Upgrade to New York
    • Video: CMDB | Overview
    • Configuration Management and the CMDB
    • CMDB Identification and Reconciliation
    • CMDB Health
    • CMDB CI Lifecycle Management
    • Domain separation in CMDB

    Set up

    • Populate the CMDB
    • Whitepaper: CMDB Design & Configuration
    • Whitepaper: CMDB Design
    • Whitepaper: Improving Configuration Item Data Quality
    • Whitepaper: CMDB Design Guidance
    • Activate the Extended CMDB plugins

    Administer

    • Baseline CMDB
    • CI relationships in the CMDB
    • CMDB classifications
    • Video: CMDB Health dashboard
    • CMDB 101 - What is a configuration management database and why do you need one? (ServiceNow® Community post)

    Use

    • Create a CI class
    • Create or edit a CI relationship
    • Add a proposed change to a CI
    • Querying the CMDB
    • Apply CMDB remediation

    Develop

    • CMDB APIs (CMDB SDK)
    • cmdb-ci-class-models.html
    • Developer training
    • Developer documentation

    Troubleshoot and get help

    • Search the HI knowledge base for known error articles
    • Contact ServiceNow Technical Support

    Tags:

    Feedback
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    Release version
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      Configuration Management Database

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configuration Management Database

      With the ServiceNow® Configuration Management Database (CMDB) application, build logical representations of assets, services, and the relationships between them that comprise the infrastructure of your organization. Details about these components are stored in the CMDB which you can use to monitor the infrastructure, helping ensure integrity, stability, and continuous service operation.

      Use core features such as CMDB Health, CMDB Identification and Reconciliation, and CMDB CI Lifecycle Management to monitor and detect health issues, reconcile data integrity issues, and manage data life cycle.

      Note: CMDB modules, features, and wizards are not supported on mobile devices. You cannot use a mobile device to access the CI Class Manager, Query Builder, or Duplicate CI Remediator. Or to access or configure CMDB features such as Identification and Reconciliation, CMDB Health, CI Lifecycle Management, baseline CMDB, and proposed changes.

      Explore

      • Upgrade to New York
      • Video: CMDB | Overview
      • Configuration Management and the CMDB
      • CMDB Identification and Reconciliation
      • CMDB Health
      • CMDB CI Lifecycle Management
      • Domain separation in CMDB

      Set up

      • Populate the CMDB
      • Whitepaper: CMDB Design & Configuration
      • Whitepaper: CMDB Design
      • Whitepaper: Improving Configuration Item Data Quality
      • Whitepaper: CMDB Design Guidance
      • Activate the Extended CMDB plugins

      Administer

      • Baseline CMDB
      • CI relationships in the CMDB
      • CMDB classifications
      • Video: CMDB Health dashboard
      • CMDB 101 - What is a configuration management database and why do you need one? (ServiceNow® Community post)

      Use

      • Create a CI class
      • Create or edit a CI relationship
      • Add a proposed change to a CI
      • Querying the CMDB
      • Apply CMDB remediation

      Develop

      • CMDB APIs (CMDB SDK)
      • cmdb-ci-class-models.html
      • Developer training
      • Developer documentation

      Troubleshoot and get help

      • Search the HI knowledge base for known error articles
      • Contact ServiceNow Technical Support

      Tags:

      Feedback

          Share this page

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