Configure Agent Assist to display recommended actions for agents for specified trends.

1. Navigate to Agent Assist Recommendation > Agent Assist Recommendations.
   You can also use the Agent Workspace Guided Setup Search > Agent Assist Recommendations > Configure.
2. Click New to create a new Agent Assist recommendation or open an existing recommendation to edit the recommendation.
3. On the form, fill in the fields.

   Table 1. Agent Assist Recommendation form

   Field	Description
   Name	Name of the recommendation.
   Table Configuration	Pointer to the table configuration record.
   Source type	Source to use for the recommendation: Script Predictive Intelligence
   Solution Definition	Pointer to the solution definition record.
   Script	Script that you can add to define a query that returns records for analysis.
   Active	Option that you can select to use this recommendation.
   Order	Integer value that determines the priority of this recommendation versus all other recommendations. A lower value means that there is a greater priority for the recommendation.

4. Click Submit.