The Agent Workspace landing page
is the initial view of your agent’s workspace. It displays a set of preconfigured reports and
grouped data that are specific to your agent's work responsibilities.
Your instance should have at least one landing page, depending on the features and products
that you have. All landing pages are configurable and consist of a layout with containers and
widgets that appear on the page. You can use any landing page without modifications or you can
clone a landing page and make updates for your installation.
Components and behavior include:
- Lists: Displays a list with any selected record that opens in a new tab. Clicking
Show All displays the full list in the home
- Single Score: Displays a full list in the home module.
Note: A database view, such as
Spotlight, will not have other interactions.
- Time Series/Trend By: Displays a graph of records over time or a trend but does not
contain other interactions.