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    Home New York Now Platform Capabilities Now Platform capabilities Task Communications Management Task Communications Management plugins Activate Task Communications Management

    Activate Task Communications Management

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    Activate Task Communications Management

    The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.

    Before you begin

    Role required: admin

    About this task

    Task Communications Management activates these related plugins if they are not already active.
    Table 1. Plugins for Task Communications Management
    Plugin Description
    Contact Management

    [com.snc.contact_management]

    The Contact Management plugin manages the connections between users or groups and other resources in the system.
    Targeted Communications

    [com.sn_publications]

    The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers.

    Procedure

    1. Navigate to System Applications > All Available Applications > All.
    2. Find the plugin using the filter criteria and search bar.

      You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

    3. Click Install, and then in the Activate Plugin dialog box, click Activate.
      Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
    • Components installed with Task Communications Management

      Several types of components are installed with the Task Communications Management plugin, including tables and user roles.

    Related tasks
    • Install Collaboration Services for Task Communications Management
    Related reference
    • List of plugins (New York)

    Tags:

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    Release version
    Choose your release version

      Activate Task Communications Management

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Activate Task Communications Management

      The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.

      Before you begin

      Role required: admin

      About this task

      Task Communications Management activates these related plugins if they are not already active.
      Table 1. Plugins for Task Communications Management
      Plugin Description
      Contact Management

      [com.snc.contact_management]

      The Contact Management plugin manages the connections between users or groups and other resources in the system.
      Targeted Communications

      [com.sn_publications]

      The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers.

      Procedure

      1. Navigate to System Applications > All Available Applications > All.
      2. Find the plugin using the filter criteria and search bar.

        You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.

      3. Click Install, and then in the Activate Plugin dialog box, click Activate.
        Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.
      • Components installed with Task Communications Management

        Several types of components are installed with the Task Communications Management plugin, including tables and user roles.

      Related tasks
      • Install Collaboration Services for Task Communications Management
      Related reference
      • List of plugins (New York)

      Tags:

      Feedback

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