Activate Task Communications Management

The Task Communications Management plugin (com.snc.task_communication_management) is activated when you activate the Incident Communications Management plugin (com.snc.iam) or the Incident Management - Major Incident Management plugin (com.snc.incident.mim). This plugin includes demo data and activates related plugins if they are not already active.

Before you begin

Role required: admin

About this task

Task Communications Management activates these related plugins if they are not already active.

Table 1. Plugins for Task Communications Management
Plugin	Description
Contact Management [com.snc.contact_management]	The Contact Management plugin manages the connections between users or groups and other resources in the system.
Targeted Communications [com.sn_publications]	The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers.

Procedure

Navigate to System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
Click Install, and then in the Activate Plugin dialog box, click Activate.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

Activate Task Communications Management

Before you begin

Role required: admin

About this task

Task Communications Management activates these related plugins if they are not already active.

Table 1. Plugins for Task Communications Management
Plugin	Description
Contact Management [com.snc.contact_management]	The Contact Management plugin manages the connections between users or groups and other resources in the system.
Targeted Communications [com.sn_publications]	The Targeted Communications plugin provides a way to publish and send out newsletter like articles to targeted internal or external customers.

Procedure

Navigate to System Applications > All Available Applications > All.
Find the plugin using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you may have to request it from ServiceNow personnel. To request a plugin, follow the steps in Request a plugin.
Click Install, and then in the Activate Plugin dialog box, click Activate.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise they will receive the following error: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

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Activate Task Communications Management

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Activate Task Communications Management

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