Home New York Now Platform Capabilities Now Platform capabilities Survey Management Survey administration

Survey administration

Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

Survey administration includes the following procedures.

Create, customize, and publish surveys.
Write and maintain survey questions.
Define trigger conditions for when surveys are sent to users, such as when an incident closes.
Maintain surveys and survey questions as the organization's needs change.

To set up surveys in Service Portal, you must first install Service Portal and then configure the Survey widget on the page. The base systemincludes the Survey widget.

Previous topic

Next topic

Send feedback

Release version

Survey administration

Survey administrators—users with the survey_admin role—create and maintain surveys and configure how they are distributed and published. Surveys on Service Portal are also supported.

Survey administration includes the following procedures.

Create, customize, and publish surveys.
Write and maintain survey questions.
Define trigger conditions for when surveys are sent to users, such as when an incident closes.
Maintain surveys and survey questions as the organization's needs change.

To set up surveys in Service Portal, you must first install Service Portal and then configure the Survey widget on the page. The base systemincludes the Survey widget.

How search works:

Topics are ranked in search results by how closely they match your search terms

Survey administration

Survey administration

On this page

Survey administration

Survey administration

Log in to personalize your search results and subscribe to topics