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    Home New York Now Platform Capabilities Now Platform capabilities Service administration Survey Management Survey administration Sentiment analysis for surveys

    Sentiment analysis for surveys

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    Sentiment analysis for surveys

    You can use sentiment analysis to determine whether user responses for a survey are considered positive, negative, or neutral.

    Activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin.

    For a survey, you can select questions that should be used for analysis. The survey responses of these questions are sent to the thirdparty platforms for analysis through the specified connector configurations.

    Note: You can only use string type questions for sentiment analysis.
    The sentiment analysis results are displayed under Survey > Question Sentiment Results. The sentiment label is based on the normalized score:
    Table 1. Sentiment label
    Normalized score Sentiment label
    -1 to 0 Negative
    0 Neutral
    0 to 1 Positive
    • Configure a sentiment connector

      Specify the service URL and other configuration information for third party APIs that are used for sentiment analysis.

    • Sentiment analysis properties

      You can use the sentiment analysis properties to customize the Sentiment Analysis module.

    • Sentiment analysis results

      The sentiment analysis results view contains a bar chart that displays the percentage of positive, negative, and neutral results, along with the instance count for each category.

    Related tasks
    • View the overview of all surveys
    • View a survey instance
    • Copy a survey
    • Publish a survey
    • Customize the appearance of a survey
    • Create a survey designer template question
    Related concepts
    • Surveys in Service Portal
    • Survey designer
    • Survey users and groups
    • Survey definitions
    • Survey questions
    • Survey trigger conditions
    • Survey distribution
    • Legacy survey migration
    Related reference
    • Quick start tests for Assessments and Surveys

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      Sentiment analysis for surveys

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Sentiment analysis for surveys

      You can use sentiment analysis to determine whether user responses for a survey are considered positive, negative, or neutral.

      Activate the Sentiment Analysis (com.snc.sentiment_analysis) plugin.

      For a survey, you can select questions that should be used for analysis. The survey responses of these questions are sent to the thirdparty platforms for analysis through the specified connector configurations.

      Note: You can only use string type questions for sentiment analysis.
      The sentiment analysis results are displayed under Survey > Question Sentiment Results. The sentiment label is based on the normalized score:
      Table 1. Sentiment label
      Normalized score Sentiment label
      -1 to 0 Negative
      0 Neutral
      0 to 1 Positive
      • Configure a sentiment connector

        Specify the service URL and other configuration information for third party APIs that are used for sentiment analysis.

      • Sentiment analysis properties

        You can use the sentiment analysis properties to customize the Sentiment Analysis module.

      • Sentiment analysis results

        The sentiment analysis results view contains a bar chart that displays the percentage of positive, negative, and neutral results, along with the instance count for each category.

      Related tasks
      • View the overview of all surveys
      • View a survey instance
      • Copy a survey
      • Publish a survey
      • Customize the appearance of a survey
      • Create a survey designer template question
      Related concepts
      • Surveys in Service Portal
      • Survey designer
      • Survey users and groups
      • Survey definitions
      • Survey questions
      • Survey trigger conditions
      • Survey distribution
      • Legacy survey migration
      Related reference
      • Quick start tests for Assessments and Surveys

      Tags:

      Feedback

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