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Home New York Now Platform Capabilities Now Platform capabilities Service administration Survey Management Survey administration Survey distribution

Survey distribution

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Survey distribution

There are several ways for survey administrators to distribute surveys to users.

Surveys are distributed using any of the following methods.

Send survey invitations to users
Share a survey URL that opens the survey directly.
Create a module that opens a survey.

Send survey invitations to users
You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.
Define a recipients list for surveys
Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.
Add a recipients list to a survey
Send the survey invites to targeted sets of users by adding a recipients list to a survey.
Embed a survey within the Outlook email client
Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.
Enable localization for a survey
Enable a survey user to take a survey in multiple languages.
Survey URLs
You can distribute a survey by giving survey users a survey URL.
Create a survey module
You can create a module that opens a survey.
Sharing surveys: export and import
You can export a survey and then import it to a different ServiceNow instance.
Configure a survey in the Connect chat support
Enable a user to take a survey after chatting with a survey agent.

Related tasks

View the overview of all surveys
View a survey instance
Copy a survey
Publish a survey
Customize the appearance of a survey
Create a survey designer template question

Related concepts

Surveys in Service Portal
Survey designer
Survey users and groups
Survey definitions
Survey questions
Survey trigger conditions
Sentiment analysis for surveys
Legacy survey migration

Related reference

Quick start tests for Assessments and Surveys

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Release version

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Survey distribution

Save as PDF Selected topic Topic & subtopics All topics in contents
Unsubscribe Log in to subscribe to topics and get notified when content changes.
Share this page

Survey distribution

There are several ways for survey administrators to distribute surveys to users.

Surveys are distributed using any of the following methods.

Send survey invitations to users
Share a survey URL that opens the survey directly.
Create a module that opens a survey.

Send survey invitations to users
You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.
Define a recipients list for surveys
Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.
Add a recipients list to a survey
Send the survey invites to targeted sets of users by adding a recipients list to a survey.
Embed a survey within the Outlook email client
Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.
Enable localization for a survey
Enable a survey user to take a survey in multiple languages.
Survey URLs
You can distribute a survey by giving survey users a survey URL.
Create a survey module
You can create a module that opens a survey.
Sharing surveys: export and import
You can export a survey and then import it to a different ServiceNow instance.
Configure a survey in the Connect chat support
Enable a user to take a survey after chatting with a survey agent.

Related tasks

View the overview of all surveys
View a survey instance
Copy a survey
Publish a survey
Customize the appearance of a survey
Create a survey designer template question

Related concepts

Surveys in Service Portal
Survey designer
Survey users and groups
Survey definitions
Survey questions
Survey trigger conditions
Sentiment analysis for surveys
Legacy survey migration

Related reference

Quick start tests for Assessments and Surveys

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