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    Home New York Now Platform Capabilities Now Platform capabilities Service administration Survey Management Survey administration Survey distribution

    Survey distribution

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    Survey distribution

    There are several ways for survey administrators to distribute surveys to users.

    Surveys are distributed using any of the following methods.
    • Send survey invitations to users
    • Share a survey URL that opens the survey directly.
    • Create a module that opens a survey.
    • Send survey invitations to users

      You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.

    • Define a recipients list for surveys

      Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.

    • Add a recipients list to a survey

      Send the survey invites to targeted sets of users by adding a recipients list to a survey.

    • Embed a survey within the Outlook email client

      Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.

    • Enable localization for a survey

      Enable a survey user to take a survey in multiple languages.

    • Survey URLs

      You can distribute a survey by giving survey users a survey URL.

    • Create a survey module

      You can create a module that opens a survey.

    • Sharing surveys: export and import

      You can export a survey and then import it to a different ServiceNow instance.

    • Configure a survey in the Connect chat support

      Enable a user to take a survey after chatting with a survey agent.

    Related tasks
    • View the overview of all surveys
    • View a survey instance
    • Copy a survey
    • Publish a survey
    • Customize the appearance of a survey
    • Create a survey designer template question
    Related concepts
    • Surveys in Service Portal
    • Survey designer
    • Survey users and groups
    • Survey definitions
    • Survey questions
    • Survey trigger conditions
    • Sentiment analysis for surveys
    • Legacy survey migration
    Related reference
    • Quick start tests for Assessments and Surveys

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    Release version
    Choose your release version

      Survey distribution

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Survey distribution

      There are several ways for survey administrators to distribute surveys to users.

      Surveys are distributed using any of the following methods.
      • Send survey invitations to users
      • Share a survey URL that opens the survey directly.
      • Create a module that opens a survey.
      • Send survey invitations to users

        You can send survey invitations using the Assign Survey or Send Invitations buttons on the Survey Definition form.

      • Define a recipients list for surveys

        Use a recipients list to define targeted set of users for whom the survey invite can be sent. You can use a recipients list for multiple surveys.

      • Add a recipients list to a survey

        Send the survey invites to targeted sets of users by adding a recipients list to a survey.

      • Embed a survey within the Outlook email client

        Embed an interactive survey in the email notification sent to a user. The user can answer the survey questions and submit the survey from the email client instead of opening the survey in a new browser tab.

      • Enable localization for a survey

        Enable a survey user to take a survey in multiple languages.

      • Survey URLs

        You can distribute a survey by giving survey users a survey URL.

      • Create a survey module

        You can create a module that opens a survey.

      • Sharing surveys: export and import

        You can export a survey and then import it to a different ServiceNow instance.

      • Configure a survey in the Connect chat support

        Enable a user to take a survey after chatting with a survey agent.

      Related tasks
      • View the overview of all surveys
      • View a survey instance
      • Copy a survey
      • Publish a survey
      • Customize the appearance of a survey
      • Create a survey designer template question
      Related concepts
      • Surveys in Service Portal
      • Survey designer
      • Survey users and groups
      • Survey definitions
      • Survey questions
      • Survey trigger conditions
      • Sentiment analysis for surveys
      • Legacy survey migration
      Related reference
      • Quick start tests for Assessments and Surveys

      Tags:

      Feedback

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