Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home New York Now Platform Capabilities Now Platform capabilities Service administration Survey Management Survey administration Survey designer

    Survey designer

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Survey designer

    Users with the survey_admin role can use the survey designer. The survey designer lets you create survey categories and questions, configure the details, and publish the survey to specific users or groups.

    You can assign a survey to individual users or groups who receive all the questions from all the categories. You can also customize each question and make it dependent on the response to another question. The following describes the procedures you follow to create and publish a survey.

    • Create survey categories.
    • Create questions within each category.
    • Configure survey details, such as introductory and closing remarks and time limit.
    • Select recipients for the survey.
    • Publish the survey to the selected users or groups.
    Note: The survey designer replaces the survey creator in the Legacy Surveys application. If you are using Internet Explorer version 8 or earlier, the system redirects you to the survey creator.
    • Survey designer elements

      The survey designer is accessible from Survey > Survey Designer.

    • Configure a survey in the survey designer

      Configuration settings apply to the entire survey.

    • Survey categories

      Survey categories provide a way to group questions of a similar theme for a given survey.

    • Create a question in the survey designer

      You can create multiple questions for each category in the survey designer, but each question can only be associated with one category.

    • Survey question data types

      You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.

    • Edit a survey in the survey designer

      You can modify surveys using the survey designer.

    • Configure category weights for a survey

      You can assign a weight to each category in a survey. The system calculates results from the weight that you configure.

    Related tasks
    • View the overview of all surveys
    • View a survey instance
    • Copy a survey
    • Publish a survey
    • Customize the appearance of a survey
    • Create a survey designer template question
    • Create a survey designer template question
    • Select recipients for a survey in the Survey Designer
    • Publish a survey in the Survey Designer
    Related concepts
    • Surveys in Service Portal
    • Survey users and groups
    • Survey definitions
    • Survey questions
    • Survey trigger conditions
    • Survey distribution
    • Sentiment analysis for surveys
    • Legacy survey migration
    Related reference
    • Quick start tests for Assessments and Surveys

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Survey designer

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Survey designer

      Users with the survey_admin role can use the survey designer. The survey designer lets you create survey categories and questions, configure the details, and publish the survey to specific users or groups.

      You can assign a survey to individual users or groups who receive all the questions from all the categories. You can also customize each question and make it dependent on the response to another question. The following describes the procedures you follow to create and publish a survey.

      • Create survey categories.
      • Create questions within each category.
      • Configure survey details, such as introductory and closing remarks and time limit.
      • Select recipients for the survey.
      • Publish the survey to the selected users or groups.
      Note: The survey designer replaces the survey creator in the Legacy Surveys application. If you are using Internet Explorer version 8 or earlier, the system redirects you to the survey creator.
      • Survey designer elements

        The survey designer is accessible from Survey > Survey Designer.

      • Configure a survey in the survey designer

        Configuration settings apply to the entire survey.

      • Survey categories

        Survey categories provide a way to group questions of a similar theme for a given survey.

      • Create a question in the survey designer

        You can create multiple questions for each category in the survey designer, but each question can only be associated with one category.

      • Survey question data types

        You must choose a data type for each survey question. The data type determines the format of the question and the kind of data that is collected on survey questionnaires.

      • Edit a survey in the survey designer

        You can modify surveys using the survey designer.

      • Configure category weights for a survey

        You can assign a weight to each category in a survey. The system calculates results from the weight that you configure.

      Related tasks
      • View the overview of all surveys
      • View a survey instance
      • Copy a survey
      • Publish a survey
      • Customize the appearance of a survey
      • Create a survey designer template question
      • Create a survey designer template question
      • Select recipients for a survey in the Survey Designer
      • Publish a survey in the Survey Designer
      Related concepts
      • Surveys in Service Portal
      • Survey users and groups
      • Survey definitions
      • Survey questions
      • Survey trigger conditions
      • Survey distribution
      • Sentiment analysis for surveys
      • Legacy survey migration
      Related reference
      • Quick start tests for Assessments and Surveys

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login