You can create a user set using either or both of two methods: Configure a filter (for example, filter by role) that selects particular users from the User [sys_user] table or specify a particular set of user groups from the Group [sys_user_group] table.

1. Navigate to Subscription Management > Subscription User Sets.
2. On the Subscription User Sets page, click New and then enter a unique Name (for example, Fulfiller users in the IT department) and Description for the user set.
3. To specify a user set by filtering users:
   1. In the Source field, select User [sys_user].
   2. Specify the filters that determine which users to extract from the table. The extracted users make up the user set. For example, filter for [role] [is] [itil]. The Conditions setting is a standard ServiceNow condition builder.
      Tip: The Application Roles related list on the Subscriptions page includes all roles that are loaded with the plugin for the application. The roles in the list [that are identified as Subscription roles] form a good basis for constructing a user set. See View the roles that are associated with the plugin for a subscription application.
   3. Click () to view the number of users that the filter generates. Members of the user set appear in the Subscription User Set Members related list.
4. To specify a user set based on user groups that should be included in the set:
   1. In the Source field, select Group [sys_user_group]
   2. Unlock the Groups box and add appropriate groups.
   3. Click () to view the number of users that the filter generates. Members of the user set appear in the Subscription User Set Members related list.
5. When the Subscription User Set Members related list is correct, click Submit or Update.
   The user set that you created is available to add to any subscription.