Product documentation Docs
    • English
    • Deutsch
    • 日本語
    • 한국어
    • Français
  • More Sites
    • Now Community
    • Developer Site
    • Knowledge Base
    • Product Information
    • ServiceNow.com
    • Training
    • Customer Success Center
    • ServiceNow Support Videos
  • Log in

Product documentation

  • Home
How search works:
  • Punctuation and capital letters are ignored
  • Special characters like underscores (_) are removed
  • Known synonyms are applied
  • The most relevant topics (based on weighting and matching to search terms) are listed first in search results
Topics are ranked in search results by how closely they match your search terms
  • A match on the entire phrase you typed
  • A match on part of the phrase you typed
  • A match on ALL of the terms in the phrase you typed
  • A match on ANY of the terms in the phrase you typed

Note: Matches in titles are always highly ranked.

  • Release version
    Table of Contents
    • Now Platform capabilities
Table of Contents
Choose your release version
    Home New York Now Platform Capabilities Now Platform capabilities Subscription Management Subscription Management administration View your subscription applications and allocation levels Subscription form

    Subscription form

    • Save as PDF Selected topic Topic & subtopics All topics in contents
    • Unsubscribe Log in to subscribe to topics and get notified when content changes.
    • Share this page

    Subscription form

    Use the Subscription form to view a list of applications that are associated with the subscription and to view or update how resources, such as users or custom tables, are allocated to it.

    In any list of subscriptions, click a subscription name to open the Subscription form. Some fields do not appear for ServiceNow Store applications.

    Note: For information on why a subscription is not in the list, see Why a subscription might not appear in the list.
    Table 1. Subscription form
    Field Value
    Subscription message If this is an App Engine subscription, the following information appears:
    • Number of users who can use this subscription.
    • Total number of custom tables each user can access
    To learn more about monitoring App Engine subscriptions, see Monitor App Engine subscription usage and compliance.
    Name Name of the subscription.
    Category Source of the purchased subscription: ServiceNow platform or ServiceNow Store.
    Type Type of subscription:
    • Per-User
    • Max User
    • Capacity
    • PA Indicator
    • Unlimited
    To learn more about subscription types, see Types of subscriptions.
    Start date/End date Start and end of the subscription period as agreed in your service contract. This information appears in the General section of the service contract for the subscription.
    Display only Value of true indicates that user allocation or monitoring is not currently supported for the subscription.
    Cost Subscription is For-fee or Free. Some ServiceNow Store apps are free. You do not allocate resources to free subscriptions.
    Purchased Number of users, entitlements, or other resources that can be subscribed.
    Note: Purchases of multiple qualifying subscriptions for certain types of products combine into a single subscription pool, and any usage against that subscription deducts from the common pool. To learn more about pooled subscriptions, see Pooled subscriptions.
    Allocated Number of currently subscribed users or allocated resources for the subscription.

    The color codes indicate the used percentage of the subscription. See Configure the color codes for subscription allocation levels.

    Tables included Number of custom tables that are included with the purchased subscription.
    Tables used Number of custom tables in production that have been allocated to a purchased subscription with a custom table entitlement. This number increments when you allocate custom tables against the entitlement for the purchased subscription.

    The color codes indicate the used percentage of the custom table entitlement. See Configure the color codes for subscription allocation levels.

    To learn more about this process, see Allocate your custom tables to subscriptions.

    Limit to purchased Option to ensure that you do not exceed the purchased subscription limit while attempting to allocate users. The setting affects whether you can use the Allocate selected users button for users in the Pending state.
    Note:

    The admin role is required to change this setting.

    When an allocation would result in exceeding the purchased subscription limit, the following conditions apply:

    • Limit to purchased selected: You cannot apply the Allocate selected users button on the Pending Users related list.
    • Limit to purchased not selected: You can apply the Allocate selected users button on the Pending Users related list. The color code on the Allocated field changes to red to indicate over-allocation.
    Note: Limit to Purchased functionality does not apply to custom table entitlements.
    Auto-sync user sets Option to periodically verify all associated user sets for updates and then to update the subscription allocation. The verification process is based on the user set membership settings.
    Note:
    If you are adding a user that exceeds the subscription limit, the following actions happen:
    • The user is not subscribed.
    • The user is set to the Pending state.
    • The user is listed on the Pending Users related list.

    Related lists on the Subscription form

    List Description
    Subscribed Users

    List of users who are subscribed to the applications. Users can be added to this list when they are individually subscribed, or when they are members of user sets. To learn more, see Subscription user sets.

    This related list appears only for Per-User subscriptions.

    User Sets User sets that were added to the subscription.
    Pending Users

    Option that indicates a pending user. When you try to allocate users to a subscription but the subscription limit would be exceeded, the users are not subscribed and are set to the Pending state. You can deallocate some users and allocate other users to the subscription. See Manage users in the Pending state.

    Excluded Users

    Excluded users cannot be allocated to the subscription. See Exclude a user from a subscription and Remove a user from the Excluded list.

    This related list appears only if there are users in the Excluded state.

    Subscription Applications Applications or application families that are associated with the subscription. Users that you allocate to the subscription are subscribed to the listed applications.

    On production instances, click the application name to view a listing of published and entitled (unpublished) plugins that are associated with the application. Activation of plugins requires a user role of admin.

    Associated Roles For Per-User type subscriptions, lists all roles that have been downloaded with the plugin for the application.

    The Requires Subscription column indicates if users with this role must be allocated to the subscription to stay in compliance. This setting comes from the user role record. To learn more, see Create a role.

    You might use the roles that are identified as associated roles to construct a user set. See Build a subscription user set.

    Custom Tables List of subscriptions that contain custom table entitlements.

    To learn more about custom table entitlements, and how the custom table allocation process works, see Allocating your custom tables to a subscription entitlement.

    Entitlements List of entitlements that are included with the subscription.

    An entitlement is a feature that is part of the application, such as the Employee Relations or Payroll feature in the HR application. For subscription applications, your organization can buy some entitlements and not buy others. The entitlements that appear in the list are the entitlements that your organization purchased with the subscription application.

    This related list appears only for subscription applications that implement entitlements.

    Types of subscriptions

    The Subscriptions module lists all subscription types that your organization has purchased.

    Subscription type Description
    Capacity Your ServiceNow instance auto-allocates resources such as users, devices, software, or nodes to Capacity subscriptions. For example, resources like each CI that Discovery finds or each password reset request.
    Max User Your organization purchased a subscription for the anticipated maximum number of active ServiceNow users. To monitor overall usage, the instance auto-allocates each active user up to the limit of the Max User subscription.
    PA Indicator Your organization purchased a subscription for an application family that uses Performance Analytics capabilities (for example, PA for ITSM or PA for Service Management). The PA admin creates indicators on tables that are used by the applications.
    Per-User Your organization purchased a subscription for the number of fulfiller users for subscription applications and capabilities. By default, the instance can monitor and report on usage of the application by both subscribed users and users who are not subscribed.

    See Allocating users to a Per-User subscription.

    Unlimited ServiceNow Store apps only. Your instance auto-allocates and tracks active users to an Unlimited subscription. There is no limit to the number of users that can be allocated. An active user is any user in the sys_user table that has a user id and has the Active field set to true.

    Pooled subscriptions

    When you purchase multiple qualifying subscriptions for certain types of products, such as IntegrationHub, those individual subscriptions combine into a single subscription pool. Any usage against that subscription deducts from the common pool.

    Example

    For example, if you buy an IntegrationHub spoke with 1,000 entitlements, and another type of spoke with 500 entitlements, they combine into a common pool of 1,500 entitlements. This total entitlement pool appears in the Purchased field in the Subscription form. Qualifying entitlement usage for either type of spoke automatically deducts from this common pool.

    Why a subscription might not appear in the list

    The Subscriptions list displays the subscriptions that your organization has purchased. There are, however, several types of non-subscription items that do not appear in the list.

    Why does my subscription not appear in the Subscriptions list?

    • You might not see all subscription services that you have purchased because the Subscription Management application does not yet allow management of some subscription services.
    • The subscription may have expired. The page lists only subscriptions that are currently active. To view expired subscriptions as well, set the list filter to All.
    • Subscription data arrives on production instances only.
    • Self-hosted instances do not receive subscription information.
    • Subscriptions that are marked as Display only do not currently support resource allocation or monitoring.

    Why is the Subscriptions list empty?

    • The subscription information might not yet have arrived. The data is downloaded daily.
    Related tasks
    • View the applications and plugins that are included with a subscription
    • View the roles that are associated with the plugin for a subscription application
    • Manage users in the Pending state
    • Auto-sync a subscription to user set updates
    • View Subscription Management history reports
    Related concepts
    • Allocating users to a Per-User subscription
    • Allocating your custom tables to a subscription entitlement
    • Subscription user sets
    • Monitoring how your resources are allocated for subscriptions
    Related topics
    • IntegrationHub available spokes

    Tags:

    Feedback
    On this page

    Previous topic

    Next topic

    • Contact Us
    • Careers
    • Terms of Use
    • Privacy Statement
    • Sitemap
    • © ServiceNow. All rights reserved.

    Release version
    Choose your release version

      Subscription form

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Subscription form

      Use the Subscription form to view a list of applications that are associated with the subscription and to view or update how resources, such as users or custom tables, are allocated to it.

      In any list of subscriptions, click a subscription name to open the Subscription form. Some fields do not appear for ServiceNow Store applications.

      Note: For information on why a subscription is not in the list, see Why a subscription might not appear in the list.
      Table 1. Subscription form
      Field Value
      Subscription message If this is an App Engine subscription, the following information appears:
      • Number of users who can use this subscription.
      • Total number of custom tables each user can access
      To learn more about monitoring App Engine subscriptions, see Monitor App Engine subscription usage and compliance.
      Name Name of the subscription.
      Category Source of the purchased subscription: ServiceNow platform or ServiceNow Store.
      Type Type of subscription:
      • Per-User
      • Max User
      • Capacity
      • PA Indicator
      • Unlimited
      To learn more about subscription types, see Types of subscriptions.
      Start date/End date Start and end of the subscription period as agreed in your service contract. This information appears in the General section of the service contract for the subscription.
      Display only Value of true indicates that user allocation or monitoring is not currently supported for the subscription.
      Cost Subscription is For-fee or Free. Some ServiceNow Store apps are free. You do not allocate resources to free subscriptions.
      Purchased Number of users, entitlements, or other resources that can be subscribed.
      Note: Purchases of multiple qualifying subscriptions for certain types of products combine into a single subscription pool, and any usage against that subscription deducts from the common pool. To learn more about pooled subscriptions, see Pooled subscriptions.
      Allocated Number of currently subscribed users or allocated resources for the subscription.

      The color codes indicate the used percentage of the subscription. See Configure the color codes for subscription allocation levels.

      Tables included Number of custom tables that are included with the purchased subscription.
      Tables used Number of custom tables in production that have been allocated to a purchased subscription with a custom table entitlement. This number increments when you allocate custom tables against the entitlement for the purchased subscription.

      The color codes indicate the used percentage of the custom table entitlement. See Configure the color codes for subscription allocation levels.

      To learn more about this process, see Allocate your custom tables to subscriptions.

      Limit to purchased Option to ensure that you do not exceed the purchased subscription limit while attempting to allocate users. The setting affects whether you can use the Allocate selected users button for users in the Pending state.
      Note:

      The admin role is required to change this setting.

      When an allocation would result in exceeding the purchased subscription limit, the following conditions apply:

      • Limit to purchased selected: You cannot apply the Allocate selected users button on the Pending Users related list.
      • Limit to purchased not selected: You can apply the Allocate selected users button on the Pending Users related list. The color code on the Allocated field changes to red to indicate over-allocation.
      Note: Limit to Purchased functionality does not apply to custom table entitlements.
      Auto-sync user sets Option to periodically verify all associated user sets for updates and then to update the subscription allocation. The verification process is based on the user set membership settings.
      Note:
      If you are adding a user that exceeds the subscription limit, the following actions happen:
      • The user is not subscribed.
      • The user is set to the Pending state.
      • The user is listed on the Pending Users related list.

      Related lists on the Subscription form

      List Description
      Subscribed Users

      List of users who are subscribed to the applications. Users can be added to this list when they are individually subscribed, or when they are members of user sets. To learn more, see Subscription user sets.

      This related list appears only for Per-User subscriptions.

      User Sets User sets that were added to the subscription.
      Pending Users

      Option that indicates a pending user. When you try to allocate users to a subscription but the subscription limit would be exceeded, the users are not subscribed and are set to the Pending state. You can deallocate some users and allocate other users to the subscription. See Manage users in the Pending state.

      Excluded Users

      Excluded users cannot be allocated to the subscription. See Exclude a user from a subscription and Remove a user from the Excluded list.

      This related list appears only if there are users in the Excluded state.

      Subscription Applications Applications or application families that are associated with the subscription. Users that you allocate to the subscription are subscribed to the listed applications.

      On production instances, click the application name to view a listing of published and entitled (unpublished) plugins that are associated with the application. Activation of plugins requires a user role of admin.

      Associated Roles For Per-User type subscriptions, lists all roles that have been downloaded with the plugin for the application.

      The Requires Subscription column indicates if users with this role must be allocated to the subscription to stay in compliance. This setting comes from the user role record. To learn more, see Create a role.

      You might use the roles that are identified as associated roles to construct a user set. See Build a subscription user set.

      Custom Tables List of subscriptions that contain custom table entitlements.

      To learn more about custom table entitlements, and how the custom table allocation process works, see Allocating your custom tables to a subscription entitlement.

      Entitlements List of entitlements that are included with the subscription.

      An entitlement is a feature that is part of the application, such as the Employee Relations or Payroll feature in the HR application. For subscription applications, your organization can buy some entitlements and not buy others. The entitlements that appear in the list are the entitlements that your organization purchased with the subscription application.

      This related list appears only for subscription applications that implement entitlements.

      Types of subscriptions

      The Subscriptions module lists all subscription types that your organization has purchased.

      Subscription type Description
      Capacity Your ServiceNow instance auto-allocates resources such as users, devices, software, or nodes to Capacity subscriptions. For example, resources like each CI that Discovery finds or each password reset request.
      Max User Your organization purchased a subscription for the anticipated maximum number of active ServiceNow users. To monitor overall usage, the instance auto-allocates each active user up to the limit of the Max User subscription.
      PA Indicator Your organization purchased a subscription for an application family that uses Performance Analytics capabilities (for example, PA for ITSM or PA for Service Management). The PA admin creates indicators on tables that are used by the applications.
      Per-User Your organization purchased a subscription for the number of fulfiller users for subscription applications and capabilities. By default, the instance can monitor and report on usage of the application by both subscribed users and users who are not subscribed.

      See Allocating users to a Per-User subscription.

      Unlimited ServiceNow Store apps only. Your instance auto-allocates and tracks active users to an Unlimited subscription. There is no limit to the number of users that can be allocated. An active user is any user in the sys_user table that has a user id and has the Active field set to true.

      Pooled subscriptions

      When you purchase multiple qualifying subscriptions for certain types of products, such as IntegrationHub, those individual subscriptions combine into a single subscription pool. Any usage against that subscription deducts from the common pool.

      Example

      For example, if you buy an IntegrationHub spoke with 1,000 entitlements, and another type of spoke with 500 entitlements, they combine into a common pool of 1,500 entitlements. This total entitlement pool appears in the Purchased field in the Subscription form. Qualifying entitlement usage for either type of spoke automatically deducts from this common pool.

      Why a subscription might not appear in the list

      The Subscriptions list displays the subscriptions that your organization has purchased. There are, however, several types of non-subscription items that do not appear in the list.

      Why does my subscription not appear in the Subscriptions list?

      • You might not see all subscription services that you have purchased because the Subscription Management application does not yet allow management of some subscription services.
      • The subscription may have expired. The page lists only subscriptions that are currently active. To view expired subscriptions as well, set the list filter to All.
      • Subscription data arrives on production instances only.
      • Self-hosted instances do not receive subscription information.
      • Subscriptions that are marked as Display only do not currently support resource allocation or monitoring.

      Why is the Subscriptions list empty?

      • The subscription information might not yet have arrived. The data is downloaded daily.
      Related tasks
      • View the applications and plugins that are included with a subscription
      • View the roles that are associated with the plugin for a subscription application
      • Manage users in the Pending state
      • Auto-sync a subscription to user set updates
      • View Subscription Management history reports
      Related concepts
      • Allocating users to a Per-User subscription
      • Allocating your custom tables to a subscription entitlement
      • Subscription user sets
      • Monitoring how your resources are allocated for subscriptions
      Related topics
      • IntegrationHub available spokes

      Tags:

      Feedback

          Share this page

          Got it! Feel free to add a comment
          To share your product suggestions, visit the Idea Portal.
          Please let us know how to improve this content

          Check any that apply

          To share your product suggestions, visit the Idea Portal.
          Confirm

          We were unable to find "Coaching" in Jakarta. Would you like to search instead?

          No Yes
          • Contact Us
          • Careers
          • Terms of Use
          • Privacy Statement
          • Sitemap
          • © ServiceNow. All rights reserved.

          Subscribe Subscribed Unsubscribe Last updated: Tags: January February March April May June July August September October November December No Results Found Versions Search preferences successfully updated My release version successfully updated My release version successfully deleted An error has occurred. Please try again later. You have been unsubscribed from all topics. You are now subscribed to and will receive notifications if any changes are made to this page. You have been unsubscribed from this content Thank you for your feedback. Form temporarily unavailable. Please try again or contact  docfeedback@servicenow.com  to submit your comments. The topic you requested does not exist in the release. You were redirected to a related topic instead. The available release versions for this topic are listed There is no specific version for this documentation. Explore products Click to go to the page. Release notes and upgrades Click to open the dropdown menu. Delete Remove No selected version Reset This field is required You are already subscribed to this topic Attach screenshot The file you uploaded exceeds the allowed file size of 20MB. Please try again with a smaller file. Please complete the reCAPTCHA step to attach a screenshot
          Log in to personalize your search results and subscribe to topics
          No, thanks Login