Email administrators can create a notification that specifically sends a push notification.

Before you begin

Configure the push message before performing these steps.

Role required: admin

About this task

You can associate a push message with a standard notification. A push message specifies the text the system sends as part of the push notification to the mobile device.

Procedure

  1. Navigate to All > System Notification > Create Push Notification.
  2. Fill out the notification form as necessary (see Create an email notification for descriptions of the form fields.
  3. Click the What it will contain tab.
  4. Next to Push Messages, click the lock icon and select a push message.
    Note: The push message and notification must be for the same table.
  5. If you want this notification to be sent only as a push notification and not as any other type of notification, select Push Message Only.
  6. Click Submit.

    If the notification fails, the user is not notified. If the message fails to send because it exceeds the maximum payload, the instance logs the failure in the System Log.

What to do next

Add the push notification to the Push Defaults Registrations table so that the push notification is listed in the notification preferences for users. Users can then select which notifications they want to receive for the ServiceNow mobile app.