The email client

The email client enables you to send email directly from any record, such as an incident, change request, problem, or user record.

The email client is available by default, and enabled by default on the incident table.

The email client can be useful in cases where you want to send an email:

To engage more people in a piece of work
That includes Cc and Bcc recipients
That includes personalized comments
To a third party who doesn't have an account in your instance
To someone about an incident where you don't have an email notification set up to do exactly what you want

The email client always uses the multipart/mixed content type and supports HTML markup in the message body.

Note: Line breaks do not appear for multi-line fields such as ${description} and ${comments} in the email client template.

The email client

The email client enables you to send email directly from any record, such as an incident, change request, problem, or user record.

The email client is available by default, and enabled by default on the incident table.

The email client can be useful in cases where you want to send an email:

To engage more people in a piece of work
That includes Cc and Bcc recipients
That includes personalized comments
To a third party who doesn't have an account in your instance
To someone about an incident where you don't have an email notification set up to do exactly what you want

The email client always uses the multipart/mixed content type and supports HTML markup in the message body.

Note: Line breaks do not appear for multi-line fields such as ${description} and ${comments} in the email client template.