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    Home New York Now Platform Capabilities Now Platform capabilities IntegrationHub IntegrationHub available spokes Slack spoke

    Slack spoke

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    Slack spoke

    Use Slack to post messages and manage access to channels.

    IntegrationHub subscription

    This spoke requires the IntegrationHub Starter subscription package. For more information, see Request IntegrationHub.

    Spoke flows

    This spoke has no sample flows.

    Spoke subflows

    This spoke has no sample subflows.

    Spoke actions

    The Slack spoke provides actions to automate Slack workspace tasks when events occurs in ServiceNow. Available actions include:

    Category Action Description
    Channel Management
    Note: To perform the channel management actions, enable these Slack application scope permissions:
    • channels:write
    • groups:write
    • im:write
    • mpim:write
    For more information, see Configure Slack workspace.
    Add User to Channel Adds an existing user to the specified channel in a Slack workspace.
    Archive Channel Archives the specified channel in a Slack workspace.
    Create Channel Creates the specified channel in a Slack workspace.
    Remove User from Channel Removes a user from the specified channel in the Slack workspace.
    Notification Management
    Note: To perform the notification management actions, enable these Slack application scope permissions:
    • chat:write
    • chat:write:bot
    • chat:write:user
    For more information, see Configure Slack workspace.
    Post a Message Posts a message in the specified channel.
    Post Change Details Posts Change record details to the specified channel.
    Post Incident Details Posts Incident record details to the specified channel.
    Post Problem Details Posts Problem record details to the specified channel.
    User Management
    Note: To perform the user management actions, enable these Slack application scope permissions:
    • users:read.email
    • users:read
    • admin
    For more information, see Configure Slack workspace.
    Create User Creates a user in the specified Slack workspace.
    Deactivate User Deactivates the specified user from a Slack workspace.
    Lookup User Returns information about the specified user such as name, time zone, workspace admin rights, and team ownership.

    Slack account requirements

    The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. See Configure Slack workspace.

    Connection and credential alias requirements

    IntegrationHub uses aliases to manage connection information and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you do not need to update any actions that use the connection.

    This spoke uses the Slack alias record to authorize actions on Slack.

    Connection alias Description Connection URL
    Slack Connection to Slack. https://slack.com

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    Release version
    Choose your release version

      Slack spoke

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Slack spoke

      Use Slack to post messages and manage access to channels.

      IntegrationHub subscription

      This spoke requires the IntegrationHub Starter subscription package. For more information, see Request IntegrationHub.

      Spoke flows

      This spoke has no sample flows.

      Spoke subflows

      This spoke has no sample subflows.

      Spoke actions

      The Slack spoke provides actions to automate Slack workspace tasks when events occurs in ServiceNow. Available actions include:

      Category Action Description
      Channel Management
      Note: To perform the channel management actions, enable these Slack application scope permissions:
      • channels:write
      • groups:write
      • im:write
      • mpim:write
      For more information, see Configure Slack workspace.
      Add User to Channel Adds an existing user to the specified channel in a Slack workspace.
      Archive Channel Archives the specified channel in a Slack workspace.
      Create Channel Creates the specified channel in a Slack workspace.
      Remove User from Channel Removes a user from the specified channel in the Slack workspace.
      Notification Management
      Note: To perform the notification management actions, enable these Slack application scope permissions:
      • chat:write
      • chat:write:bot
      • chat:write:user
      For more information, see Configure Slack workspace.
      Post a Message Posts a message in the specified channel.
      Post Change Details Posts Change record details to the specified channel.
      Post Incident Details Posts Incident record details to the specified channel.
      Post Problem Details Posts Problem record details to the specified channel.
      User Management
      Note: To perform the user management actions, enable these Slack application scope permissions:
      • users:read.email
      • users:read
      • admin
      For more information, see Configure Slack workspace.
      Create User Creates a user in the specified Slack workspace.
      Deactivate User Deactivates the specified user from a Slack workspace.
      Lookup User Returns information about the specified user such as name, time zone, workspace admin rights, and team ownership.

      Slack account requirements

      The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. See Configure Slack workspace.

      Connection and credential alias requirements

      IntegrationHub uses aliases to manage connection information and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you do not need to update any actions that use the connection.

      This spoke uses the Slack alias record to authorize actions on Slack.

      Connection alias Description Connection URL
      Slack Connection to Slack. https://slack.com

      Tags:

      Feedback

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