Slack spoke

Use Slack to post messages and manage access to channels.

IntegrationHub subscription

This spoke requires the IntegrationHub Starter subscription package. For more information, see Request IntegrationHub.

Spoke flows

This spoke has no sample flows.

Spoke subflows

This spoke has no sample subflows.

Spoke actions

The Slack spoke provides actions to automate Slack workspace tasks when events occurs in ServiceNow. Available actions include:


Category	Action	Description
Channel Management Note: To perform the channel management actions, enable these Slack application scope permissions: channels:write groups:write im:write mpim:write For more information, see Configure Slack workspace.	Add User to Channel	Adds an existing user to the specified channel in a Slack workspace.
	Archive Channel	Archives the specified channel in a Slack workspace.
	Create Channel	Creates the specified channel in a Slack workspace.
	Remove User from Channel	Removes a user from the specified channel in the Slack workspace.
Notification Management Note: To perform the notification management actions, enable these Slack application scope permissions: chat:write chat:write:bot chat:write:user For more information, see Configure Slack workspace.	Post a Message	Posts a message in the specified channel.
	Post Change Details	Posts Change record details to the specified channel.
	Post Incident Details	Posts Incident record details to the specified channel.
	Post Problem Details	Posts Problem record details to the specified channel.
User Management Note: To perform the user management actions, enable these Slack application scope permissions: users:read.email users:read admin For more information, see Configure Slack workspace.	Create User	Creates a user in the specified Slack workspace.
	Deactivate User	Deactivates the specified user from a Slack workspace.
	Lookup User	Returns information about the specified user such as name, time zone, workspace admin rights, and team ownership.

Slack account requirements

The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. See Configure Slack workspace.

Connection and credential alias requirements

IntegrationHub uses aliases to manage connection information and OAuth credentials. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. If the connection or credential information changes, you do not need to update any actions that use the connection.

This spoke uses the Slack alias record to authorize actions on Slack.


Connection alias	Description	Connection URL
Slack	Connection to Slack.	https://slack.com

Slack spoke

Use Slack to post messages and manage access to channels.

IntegrationHub subscription

This spoke requires the IntegrationHub Starter subscription package. For more information, see Request IntegrationHub.

Spoke flows

This spoke has no sample flows.

Spoke subflows

This spoke has no sample subflows.

Spoke actions

The Slack spoke provides actions to automate Slack workspace tasks when events occurs in ServiceNow. Available actions include:


Category	Action	Description
Channel Management Note: To perform the channel management actions, enable these Slack application scope permissions: channels:write groups:write im:write mpim:write For more information, see Configure Slack workspace.	Add User to Channel	Adds an existing user to the specified channel in a Slack workspace.
	Archive Channel	Archives the specified channel in a Slack workspace.
	Create Channel	Creates the specified channel in a Slack workspace.
	Remove User from Channel	Removes a user from the specified channel in the Slack workspace.
Notification Management Note: To perform the notification management actions, enable these Slack application scope permissions: chat:write chat:write:bot chat:write:user For more information, see Configure Slack workspace.	Post a Message	Posts a message in the specified channel.
	Post Change Details	Posts Change record details to the specified channel.
	Post Incident Details	Posts Incident record details to the specified channel.
	Post Problem Details	Posts Problem record details to the specified channel.
User Management Note: To perform the user management actions, enable these Slack application scope permissions: users:read.email users:read admin For more information, see Configure Slack workspace.	Create User	Creates a user in the specified Slack workspace.
	Deactivate User	Deactivates the specified user from a Slack workspace.
	Lookup User	Returns information about the specified user such as name, time zone, workspace admin rights, and team ownership.

Slack account requirements

The Slack spoke requires creating a custom app on your Slack account to generate OAuth 2.0 tokens for the Slack spoke. See Configure Slack workspace.

Connection and credential alias requirements

This spoke uses the Slack alias record to authorize actions on Slack.


Connection alias	Description	Connection URL
Slack	Connection to Slack.	https://slack.com

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Slack spoke

Slack spoke

IntegrationHub subscription

Spoke flows

Spoke subflows

Spoke actions

Slack account requirements

Connection and credential alias requirements

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Slack spoke

Slack spoke

IntegrationHub subscription

Spoke flows

Spoke subflows

Spoke actions

Slack account requirements

Connection and credential alias requirements

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