Contents Now Platform Capabilities Previous Topic Next Topic IntegrationHub Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share IntegrationHub Automate integration tasks using ServiceNow-built components for Flow Designer, or develop custom integrations. Requires a separate subscription. Capabilities IntegrationHub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as spokes, are easy to configure and enable you to quickly add powerful actions without the need to write a script. For example, you can post a message and incident details in a Slack channel when a high priority incident is created. IntegrationHub provides the following functionality: Spokes for base system integrations Using IntegrationHub actions in Flow Designer, you can: Post messages and ServiceNow incident, problem, and change record details to HipChat, Slack spoke, or Microsoft Teams spoke communications channels. Synchronize data across multiple production instances using the eBonding spoke as an example. Create custom integrations Build custom integrations with Action Designer using a REST step or a Script step. Automate the administration of servers and applications in your network Use custom actions to delegate Flow Designer processes to a MID ServerMID Server in your network. For example, actions that use the PowerShell step or REST step. Connection and Credentials IntegrationHub takes advantage of aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. IntegrationHub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about credentials, connections, and aliases. Benefits IntegrationHub provides process owners and developers these benefits. Consolidates multiple Now Platform automation capabilities into a single environment so process owners and developers can build and visualize business processes and integrations from a single interface. Extends Flow Designer content to integrate business processes with external systems. Promotes business process automation by enabling subject matter experts to develop and share spokes with flow designers. Provides natural-language-descriptions of integration logic to help non-technical users understand triggers, actions, inputs, and outputs. Development process When developing a custom integration, develop all actions for the integration within a scoped application. When deployed to a target instance, these actions are grouped as a spoke in Flow Designer. Brand the spoke by adding a custom icon to the application record. To learn more about application development, see Applications. When developing spokes, flow and action designers typically perform these application development tasks. Create a scoped application on a development instance to build spokes. Publish a test version of the scoped application to the application repository. Deploy the scoped application to a test instance from the application repository. Test the scoped application on the test instance. When working as expected, publish the scoped application in one of the following ways. Publish to the application repository for deployment on production instances. Publish to the ServiceNow Store as an application that customers can request for their environments. Publish to ServiceNow Share to provide content to other customers in the ServiceNow community. Review Flow Designer design considerations in the Architecture Overview. Request IntegrationHubIntegrationHub lets you build reusable integrations with third-party systems and call them from anywhere in the platform. For example, request IntegrationHub to call external systems using integration APIs from the Action Designer Script step, run the Script step on the Mid Server, and activate protocol steps like REST, SOAP, and PowerShell.IntegrationHub available spokesReview the integration-specific flows and actions available to each spoke.Data Stream actions and paginationSend REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.Integration stepsEnable custom actions to integrate with external systems by activating IntegrationHub, which adds integration steps to the Action Designer interface.Password reset using IntegrationHubCreate subflows in IntegrationHub to automate and customize the password reset process for users managed by third-party applications such as Okta or Microsoft Azure AD. On this page Send Feedback Previous Topic Next Topic
IntegrationHub Automate integration tasks using ServiceNow-built components for Flow Designer, or develop custom integrations. Requires a separate subscription. Capabilities IntegrationHub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as spokes, are easy to configure and enable you to quickly add powerful actions without the need to write a script. For example, you can post a message and incident details in a Slack channel when a high priority incident is created. IntegrationHub provides the following functionality: Spokes for base system integrations Using IntegrationHub actions in Flow Designer, you can: Post messages and ServiceNow incident, problem, and change record details to HipChat, Slack spoke, or Microsoft Teams spoke communications channels. Synchronize data across multiple production instances using the eBonding spoke as an example. Create custom integrations Build custom integrations with Action Designer using a REST step or a Script step. Automate the administration of servers and applications in your network Use custom actions to delegate Flow Designer processes to a MID ServerMID Server in your network. For example, actions that use the PowerShell step or REST step. Connection and Credentials IntegrationHub takes advantage of aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. IntegrationHub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about credentials, connections, and aliases. Benefits IntegrationHub provides process owners and developers these benefits. Consolidates multiple Now Platform automation capabilities into a single environment so process owners and developers can build and visualize business processes and integrations from a single interface. Extends Flow Designer content to integrate business processes with external systems. Promotes business process automation by enabling subject matter experts to develop and share spokes with flow designers. Provides natural-language-descriptions of integration logic to help non-technical users understand triggers, actions, inputs, and outputs. Development process When developing a custom integration, develop all actions for the integration within a scoped application. When deployed to a target instance, these actions are grouped as a spoke in Flow Designer. Brand the spoke by adding a custom icon to the application record. To learn more about application development, see Applications. When developing spokes, flow and action designers typically perform these application development tasks. Create a scoped application on a development instance to build spokes. Publish a test version of the scoped application to the application repository. Deploy the scoped application to a test instance from the application repository. Test the scoped application on the test instance. When working as expected, publish the scoped application in one of the following ways. Publish to the application repository for deployment on production instances. Publish to the ServiceNow Store as an application that customers can request for their environments. Publish to ServiceNow Share to provide content to other customers in the ServiceNow community. Review Flow Designer design considerations in the Architecture Overview. Request IntegrationHubIntegrationHub lets you build reusable integrations with third-party systems and call them from anywhere in the platform. For example, request IntegrationHub to call external systems using integration APIs from the Action Designer Script step, run the Script step on the Mid Server, and activate protocol steps like REST, SOAP, and PowerShell.IntegrationHub available spokesReview the integration-specific flows and actions available to each spoke.Data Stream actions and paginationSend REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.Integration stepsEnable custom actions to integrate with external systems by activating IntegrationHub, which adds integration steps to the Action Designer interface.Password reset using IntegrationHubCreate subflows in IntegrationHub to automate and customize the password reset process for users managed by third-party applications such as Okta or Microsoft Azure AD.
IntegrationHub Automate integration tasks using ServiceNow-built components for Flow Designer, or develop custom integrations. Requires a separate subscription. Capabilities IntegrationHub enables execution of third-party APIs as a part of a flow when a specific event occurs in ServiceNow. These integrations, referred to as spokes, are easy to configure and enable you to quickly add powerful actions without the need to write a script. For example, you can post a message and incident details in a Slack channel when a high priority incident is created. IntegrationHub provides the following functionality: Spokes for base system integrations Using IntegrationHub actions in Flow Designer, you can: Post messages and ServiceNow incident, problem, and change record details to HipChat, Slack spoke, or Microsoft Teams spoke communications channels. Synchronize data across multiple production instances using the eBonding spoke as an example. Create custom integrations Build custom integrations with Action Designer using a REST step or a Script step. Automate the administration of servers and applications in your network Use custom actions to delegate Flow Designer processes to a MID ServerMID Server in your network. For example, actions that use the PowerShell step or REST step. Connection and Credentials IntegrationHub takes advantage of aliases to manage connection information and credentials when integrating with external systems. Using an alias eliminates the need to configure multiple credentials and connection information profiles when using multiple environments. IntegrationHub only requires an alias, which then resolves to use the correct credentials and connection information during runtime. Learn more about credentials, connections, and aliases. Benefits IntegrationHub provides process owners and developers these benefits. Consolidates multiple Now Platform automation capabilities into a single environment so process owners and developers can build and visualize business processes and integrations from a single interface. Extends Flow Designer content to integrate business processes with external systems. Promotes business process automation by enabling subject matter experts to develop and share spokes with flow designers. Provides natural-language-descriptions of integration logic to help non-technical users understand triggers, actions, inputs, and outputs. Development process When developing a custom integration, develop all actions for the integration within a scoped application. When deployed to a target instance, these actions are grouped as a spoke in Flow Designer. Brand the spoke by adding a custom icon to the application record. To learn more about application development, see Applications. When developing spokes, flow and action designers typically perform these application development tasks. Create a scoped application on a development instance to build spokes. Publish a test version of the scoped application to the application repository. Deploy the scoped application to a test instance from the application repository. Test the scoped application on the test instance. When working as expected, publish the scoped application in one of the following ways. Publish to the application repository for deployment on production instances. Publish to the ServiceNow Store as an application that customers can request for their environments. Publish to ServiceNow Share to provide content to other customers in the ServiceNow community. Review Flow Designer design considerations in the Architecture Overview. Request IntegrationHubIntegrationHub lets you build reusable integrations with third-party systems and call them from anywhere in the platform. For example, request IntegrationHub to call external systems using integration APIs from the Action Designer Script step, run the Script step on the Mid Server, and activate protocol steps like REST, SOAP, and PowerShell.IntegrationHub available spokesReview the integration-specific flows and actions available to each spoke.Data Stream actions and paginationSend REST or SOAP requests from Flow Designer to APIs that return a stream of response data larger than 10 MB, or that return paginated results. Parse stream data into a series of complex object outputs and use the data pills in other actions in a flow.Integration stepsEnable custom actions to integrate with external systems by activating IntegrationHub, which adds integration steps to the Action Designer interface.Password reset using IntegrationHubCreate subflows in IntegrationHub to automate and customize the password reset process for users managed by third-party applications such as Okta or Microsoft Azure AD.
