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Create a flow with an inbound email trigger

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Create a flow with an inbound email trigger

Start a flow when your instance receives an email.

Before you begin

Role required: flow_designer or admin


  1. Navigate to Flow Designer > Designer.
  2. Click + New > Flow.
  3. Define the flow properties, and then click Submit.
    For more information, see Create a flow.
  4. In the Trigger section, click the plus icon (Plus icon) to add a trigger.
  5. Select Inbound Email.
  6. On the form, fill in the fields.
    Field Description
    Email conditions Conditions to qualify which emails start your flow. The condition builder uses fields from the Email [sys_email] table. For example, to trigger a flow for an inbound email in which a user replies to a system notification, set the condition to [Receive type] [is] [Reply].
    Reply Record Type Table that is associated with the target email. For example, to trigger a flow from a reply email that a user sends from an incident record notification, select Incident [incident].
  7. Click Done.
  8. Add actions, subflows, and flow logic to the flow.
  9. (Optional) Add stages to the flow to report progress to the requester.
  10. Test the flow. If the test is successful, activate the flow.
    For more information, see Test a flow and Activate a flow.


When an inbound email meets the conditions that you set, the associated flow triggers and runs the actions.