Thank you for your feedback.
Form temporarily unavailable. Please try again or contact docfeedback@servicenow.com to submit your comments.

Move Email Attachments to Record action

Log in to subscribe to topics and get notified when content changes.

Move Email Attachments to Record action

Move attachments from an email to a record so that the files are available to your users when they view the record.

Roles and availability

  • Available as a Flow Designer core action. Users with the flow_designer role can add an action to a flow and define configuration details.

Fields

Field Description
Email Record Email [sys_email] record to move attachments from.
Target Record Record to move attachments to.

Output

  • This action updates the Email Attachment [sys_email_attachment] record. The Action field changes to Attached to Target Record.

Example

In the following example, a process owner adds the Move Email Attachments to Record action under an inbound email trigger. The user has also added the Create Catalog Task action in the flow. In the Email Record field, the user selects to move attachments from the email that triggered the flow. In the Target Record field, the user selects to move email attachments to the Catalog Task [sc_task] record that is created in the Create Catalog Task action.
Example of using the Move Email Attachments to Record action
Feedback