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Create or Update Record action

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Create or Update Record action

Create or update a record in a ServiceNow table using a single action. Update a record that exists, or create a record using the values provided.

Identification of existing records

The Create or Update Record action identifies existing records by searching for matching values in the fields that you select as unique identifiers. For example, you can specify that the short description and priority fields uniquely identify an incident. When the action finds an incident with a matching short description and priority, it updates the matching record rather than creating a new record.

  • If no field is selected as a unique identifier, the action creates a record with the field values provided.
  • If more than one record matches the value of the unique identifiers, the action doesn't update any records and displays an error message in the flow execution details.

Roles and availability

  • Available as a Flow Designer core action. Users with the flow_designer role can add an action to a flow and define configuration details.


Table 1.
Field Description
Table Name Table in which a record is created or updated.
Fields Values of fields in the record to be created or updated.

If adding the action to a subflow, you can Allow flow designers to dynamically set field values. Dynamically set field values can trigger server-side validation rules such as data policies, business rules, and dictionary-defined mandatory fields, but cannot trigger UI policies.

Determines uniqueness Option for selecting the field as a unique identifier. This field appears when the required table name and fields are selected.