Contents Now Platform Capabilities Previous Topic Next Topic Actions Subscribe Log in to subscribe to topics and get notified when content changes. ... SAVE AS PDF Selected Topic Topic & Subtopics All Topics in Contents Share Actions Actions can be added to any flow, enabling process analysts to automate Now Platform features without having to write code. An action is a reusable operation that enables process analysts to automate Now Platform features without having to write code. For example, the Create Record action allows process analysts to generate records in a particular table with particular values when certain conditions occur. Core actions like Create Record require some familiarity with Now Platform tables and fields. Action designers can create application-specific actions to pre-set configuration details. For example, creating a Create Incident Task action ensures that the process analyst uses the correct table and field configuration each time the action is used. You can add application-specific actions by activating the associated spoke. In Flow Designer, a process analyst adds actions to a flow and defines the configuration options. Core actions A core action is a ServiceNow-provided action available to any flow that cannot be viewed or edited from the Action Designer design environment. For example, the Ask for Approval action is a core action that allows process analysts to use Now Platform approvals. Flow Designer provides a set of core actions to automate Now Platform processes. You can add application-specific core actions by activating the associated spoke. Custom actions Using a core action enables the process analyst to configure the desired behavior within the flow. To create an action with a pre-set configuration, or to define custom configuration options, a subject matter expert can create a custom action in Action Designer. Action limit By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions system property. However, consider the performance impact that a large flow may have on your instance. Add Worknote Link to Context actionAdd a journal field entry containing a link to the current flow context record. Use the link to view the flow execution details of the current flow. You can add a flow context link to any record that has a journal field.Ask for Approval actionRequest approval for a record with an approval field. You can configure a rule set for an approval, rejection, or cancellation. If a due date is added to an approval, the approval is automatically approved, rejected, or canceled if the approvers have not responded by the designated time. Associate Record to Email actionAssociate a record with an Email [sys_email] record so that you can track which record is affected by the email.Create Catalog Task actionCreates a record in the Catalog Task [sc_task] table associated to a requested item in the Requested Items [sc_req_item] table. Adds the catalog task record as data to be used in the flow. Create Record actionCreates a record on any table. You can dynamically add and configure fields for the record. Create or Update Record actionCreate or update a record in a ServiceNow table using a single action. Update a record that exists, or create a record using the values provided.Create Task actionCreate a task on any ServiceNow task table. After you choose the task table, you can dynamically select the fields to configure the action. Defining the Parent field associates the task to a parent record.Copy Attachment actionCopies an attachment from the Attachments [sys_attachment] table to a target record. Delete Attachment actionRemoves one or all attachments associated with a record and deletes the attachment record from the Attachments [sys_attachment] table.Delete Record actionDeletes a record on any table.Get Attachments on Record actionAccess the list and count of the attachments associated with the provided source record as data pills in a flow. Use flow logic or scripting to process each attachment in the list of the attachments that the action returns.Get Catalog Variables actionAccess ServiceNow® Service Catalog variables as data pills in a flow.Get Email Header actionAccess an email header value as a data pill in a flow.Log actionLogs a message in the Flow Designer log table. Look up email attachments actionLook up files that are attached to an email so that you can perform an action on the files.Look Up Record actionLook up a record from any table based on defined conditions.Look Up Records actionLook up multiple records on any table using defined conditions. Lookup Attachment actionLooks up an attachment associated with a record and returns the Attachment Sys ID as a data pill. Move Attachment actionAssociates a record from the Attachment [sys_attachment] table with a target record. Removes the attachment from any other associated records. Move Email Attachments to Record actionMove attachments from an email to a record so that the files are available to your users when they view the record.Send Email actionSend an email to specified users or groups as an action in a flow.Update Record actionUpdate an existing record in a table. You can dynamically add and configure fields for the record.Wait For Condition actionPause the flow until the record value conditions are met. On this page Send Feedback Previous Topic Next Topic
Actions Actions can be added to any flow, enabling process analysts to automate Now Platform features without having to write code. An action is a reusable operation that enables process analysts to automate Now Platform features without having to write code. For example, the Create Record action allows process analysts to generate records in a particular table with particular values when certain conditions occur. Core actions like Create Record require some familiarity with Now Platform tables and fields. Action designers can create application-specific actions to pre-set configuration details. For example, creating a Create Incident Task action ensures that the process analyst uses the correct table and field configuration each time the action is used. You can add application-specific actions by activating the associated spoke. In Flow Designer, a process analyst adds actions to a flow and defines the configuration options. Core actions A core action is a ServiceNow-provided action available to any flow that cannot be viewed or edited from the Action Designer design environment. For example, the Ask for Approval action is a core action that allows process analysts to use Now Platform approvals. Flow Designer provides a set of core actions to automate Now Platform processes. You can add application-specific core actions by activating the associated spoke. Custom actions Using a core action enables the process analyst to configure the desired behavior within the flow. To create an action with a pre-set configuration, or to define custom configuration options, a subject matter expert can create a custom action in Action Designer. Action limit By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions system property. However, consider the performance impact that a large flow may have on your instance. Add Worknote Link to Context actionAdd a journal field entry containing a link to the current flow context record. Use the link to view the flow execution details of the current flow. You can add a flow context link to any record that has a journal field.Ask for Approval actionRequest approval for a record with an approval field. You can configure a rule set for an approval, rejection, or cancellation. If a due date is added to an approval, the approval is automatically approved, rejected, or canceled if the approvers have not responded by the designated time. Associate Record to Email actionAssociate a record with an Email [sys_email] record so that you can track which record is affected by the email.Create Catalog Task actionCreates a record in the Catalog Task [sc_task] table associated to a requested item in the Requested Items [sc_req_item] table. Adds the catalog task record as data to be used in the flow. Create Record actionCreates a record on any table. You can dynamically add and configure fields for the record. Create or Update Record actionCreate or update a record in a ServiceNow table using a single action. Update a record that exists, or create a record using the values provided.Create Task actionCreate a task on any ServiceNow task table. After you choose the task table, you can dynamically select the fields to configure the action. Defining the Parent field associates the task to a parent record.Copy Attachment actionCopies an attachment from the Attachments [sys_attachment] table to a target record. Delete Attachment actionRemoves one or all attachments associated with a record and deletes the attachment record from the Attachments [sys_attachment] table.Delete Record actionDeletes a record on any table.Get Attachments on Record actionAccess the list and count of the attachments associated with the provided source record as data pills in a flow. Use flow logic or scripting to process each attachment in the list of the attachments that the action returns.Get Catalog Variables actionAccess ServiceNow® Service Catalog variables as data pills in a flow.Get Email Header actionAccess an email header value as a data pill in a flow.Log actionLogs a message in the Flow Designer log table. Look up email attachments actionLook up files that are attached to an email so that you can perform an action on the files.Look Up Record actionLook up a record from any table based on defined conditions.Look Up Records actionLook up multiple records on any table using defined conditions. Lookup Attachment actionLooks up an attachment associated with a record and returns the Attachment Sys ID as a data pill. Move Attachment actionAssociates a record from the Attachment [sys_attachment] table with a target record. Removes the attachment from any other associated records. Move Email Attachments to Record actionMove attachments from an email to a record so that the files are available to your users when they view the record.Send Email actionSend an email to specified users or groups as an action in a flow.Update Record actionUpdate an existing record in a table. You can dynamically add and configure fields for the record.Wait For Condition actionPause the flow until the record value conditions are met.
Actions Actions can be added to any flow, enabling process analysts to automate Now Platform features without having to write code. An action is a reusable operation that enables process analysts to automate Now Platform features without having to write code. For example, the Create Record action allows process analysts to generate records in a particular table with particular values when certain conditions occur. Core actions like Create Record require some familiarity with Now Platform tables and fields. Action designers can create application-specific actions to pre-set configuration details. For example, creating a Create Incident Task action ensures that the process analyst uses the correct table and field configuration each time the action is used. You can add application-specific actions by activating the associated spoke. In Flow Designer, a process analyst adds actions to a flow and defines the configuration options. Core actions A core action is a ServiceNow-provided action available to any flow that cannot be viewed or edited from the Action Designer design environment. For example, the Ask for Approval action is a core action that allows process analysts to use Now Platform approvals. Flow Designer provides a set of core actions to automate Now Platform processes. You can add application-specific core actions by activating the associated spoke. Custom actions Using a core action enables the process analyst to configure the desired behavior within the flow. To create an action with a pre-set configuration, or to define custom configuration options, a subject matter expert can create a custom action in Action Designer. Action limit By default, flows can have no more than 50 actions. To change the default behavior, increase the value of the sn_flow_designer.max_actions system property. However, consider the performance impact that a large flow may have on your instance. Add Worknote Link to Context actionAdd a journal field entry containing a link to the current flow context record. Use the link to view the flow execution details of the current flow. You can add a flow context link to any record that has a journal field.Ask for Approval actionRequest approval for a record with an approval field. You can configure a rule set for an approval, rejection, or cancellation. If a due date is added to an approval, the approval is automatically approved, rejected, or canceled if the approvers have not responded by the designated time. Associate Record to Email actionAssociate a record with an Email [sys_email] record so that you can track which record is affected by the email.Create Catalog Task actionCreates a record in the Catalog Task [sc_task] table associated to a requested item in the Requested Items [sc_req_item] table. Adds the catalog task record as data to be used in the flow. Create Record actionCreates a record on any table. You can dynamically add and configure fields for the record. Create or Update Record actionCreate or update a record in a ServiceNow table using a single action. Update a record that exists, or create a record using the values provided.Create Task actionCreate a task on any ServiceNow task table. After you choose the task table, you can dynamically select the fields to configure the action. Defining the Parent field associates the task to a parent record.Copy Attachment actionCopies an attachment from the Attachments [sys_attachment] table to a target record. Delete Attachment actionRemoves one or all attachments associated with a record and deletes the attachment record from the Attachments [sys_attachment] table.Delete Record actionDeletes a record on any table.Get Attachments on Record actionAccess the list and count of the attachments associated with the provided source record as data pills in a flow. Use flow logic or scripting to process each attachment in the list of the attachments that the action returns.Get Catalog Variables actionAccess ServiceNow® Service Catalog variables as data pills in a flow.Get Email Header actionAccess an email header value as a data pill in a flow.Log actionLogs a message in the Flow Designer log table. Look up email attachments actionLook up files that are attached to an email so that you can perform an action on the files.Look Up Record actionLook up a record from any table based on defined conditions.Look Up Records actionLook up multiple records on any table using defined conditions. Lookup Attachment actionLooks up an attachment associated with a record and returns the Attachment Sys ID as a data pill. Move Attachment actionAssociates a record from the Attachment [sys_attachment] table with a target record. Removes the attachment from any other associated records. Move Email Attachments to Record actionMove attachments from an email to a record so that the files are available to your users when they view the record.Send Email actionSend an email to specified users or groups as an action in a flow.Update Record actionUpdate an existing record in a table. You can dynamically add and configure fields for the record.Wait For Condition actionPause the flow until the record value conditions are met.
