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    Home New York Now Platform Capabilities Now Platform capabilities Content Management System Configure Content Management sites Content blocks Types of content blocks Configure a detailed content block

    Configure a detailed content block

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    Configure a detailed content block

    A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.

    Before you begin

    Role required: content_admin or admin

    About this task

    The block works with content types in the Default detail page field. For more information, see Configure a content type.

    If you plan to use a script to find a document, configure the form to add the Script field if it is not displayed.

    Procedure

    1. Navigate to Content Management > Configuration > Page Detail Settings.
    2. Click New.
    3. Complete the Detailed Content form.
      Table 1. Detailed Content form
      Field Description
      Name Type a unique name for the Detailed Content block.
      Category Select a category to provide organization for the detailed content block. If the block Type is Show the page's current document, the category displays content from any link of the same type.
      Frame Select a border styling for the detailed content block. For more information, see Format a frame.
      Model Document Select the document to display by default.
      Active Select this check box to make the block available for use.
      Type Select the behavior for the block.
      • Show a Specific Document: Displays the Model Document.
      • Show the page's current document: Displays the currently selected document.
      • Use a script to find a document: Uses the Script field to select a particular document.
      Conditional Select the check box and enter any scripted conditions to be applied. Selecting this check box adds a Condition script field and Logged on check box to the form.
      Script Enter a script to find an appropriate document if the Type is set to Use a script to find a document. Set the Return to the GlideRecord of the desired document.
    4. Click Submit.
    Related tasks
    • Configure a header block
    • Create a navigation menu block
    • Configure dynamic blocks
    • Customize the list block
    • Configure a static HTML block
    • Configure Flash movie blocks
    • Configure content links
    • Configure iFrames
    • Configure a content block
    Related concepts
    • Content blocks

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    Release version
    Choose your release version

      Configure a detailed content block

      • Save as PDF Selected topic Topic & subtopics All topics in contents
      • Unsubscribe Log in to subscribe to topics and get notified when content changes.
      • Share this page

      Configure a detailed content block

      A detailed content block displays the content of an existing document, such as an incident, knowledge article, or service management request. The document type determines the page that a list of documents points to.

      Before you begin

      Role required: content_admin or admin

      About this task

      The block works with content types in the Default detail page field. For more information, see Configure a content type.

      If you plan to use a script to find a document, configure the form to add the Script field if it is not displayed.

      Procedure

      1. Navigate to Content Management > Configuration > Page Detail Settings.
      2. Click New.
      3. Complete the Detailed Content form.
        Table 1. Detailed Content form
        Field Description
        Name Type a unique name for the Detailed Content block.
        Category Select a category to provide organization for the detailed content block. If the block Type is Show the page's current document, the category displays content from any link of the same type.
        Frame Select a border styling for the detailed content block. For more information, see Format a frame.
        Model Document Select the document to display by default.
        Active Select this check box to make the block available for use.
        Type Select the behavior for the block.
        • Show a Specific Document: Displays the Model Document.
        • Show the page's current document: Displays the currently selected document.
        • Use a script to find a document: Uses the Script field to select a particular document.
        Conditional Select the check box and enter any scripted conditions to be applied. Selecting this check box adds a Condition script field and Logged on check box to the form.
        Script Enter a script to find an appropriate document if the Type is set to Use a script to find a document. Set the Return to the GlideRecord of the desired document.
      4. Click Submit.
      Related tasks
      • Configure a header block
      • Create a navigation menu block
      • Configure dynamic blocks
      • Customize the list block
      • Configure a static HTML block
      • Configure Flash movie blocks
      • Configure content links
      • Configure iFrames
      • Configure a content block
      Related concepts
      • Content blocks

      Tags:

      Feedback

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