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Quick start tests for Knowledge Management

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Quick start tests for Knowledge Management

Validate that Knowledge Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.

Knowledge Management quick start tests require activating the Knowledge Management Core plugin (com.glideapp.knowledge), the Knowledge Management Advanced Installer plugin (com.snc.knowledge_advanced.installer), and the Customer Service Management Demo Data plugin (com.snc.customerservice.demo).

Table 1. KM: Knowledge Management test suite
Test Description
Create a KCS template article with approval publish workflow Verify the creation of a KCS template article with approval publish workflow.
Note: Requires Knowledge Management Advanced Installer.
Create a multi-versioned standard article with approval publish workflow Verify the creation of a multi-versioned standard article with approval publish workflow.
Note: Requires Knowledge Management Advanced Installer.
Subscribe to a knowledge article Verify that users can subscribe to a knowledge article.
Note: Requires Knowledge Management Advanced Installer.
Create user criteria covering canRead and canContribute for knowledge base and canRead at article level Verify the creation of canRead and canContribute user criteria for knowledge base and canRead user criteria for article.
Note: Requires Knowledge Management Core.
Create a KCS article from a case Verify the creation of a KCS article from a case.
Note: Requires Knowledge Management Advanced Installer and Customer Service Management Demo Data.
Subscribe to a Knowledge Base Verify that users can subscribe to a Knowledge Base.
Note: Requires Knowledge Management Advanced Installer.
Create an AQI checklist, assign the AQI checklist to a knowledge base, and perform an AQI review Verify the creation, assignment, and review of an AQI checklist.
Note: Requires Knowledge Management Advanced Installer.
Search for an article, view the article, provide feedback as not helpful, and create a feedback task on the Knowledge Management Service Portal Verify the search request, review, provision of feedback as not helpful, and creation of a feedback task for an article on the Knowledge Management Service Portal.
Note: Requires Knowledge Management Advanced Installer.
Check whether the Create Article and Edit Article buttons are available on a Knowledge Feedback Task form Confirm the availability of the Create Article and Edit Article buttons on a Knowledge Feedback Task form.
Note: Requires Knowledge Management Advanced Installer.
Search for articles, click a pinned article, and confirm that the click rank value is added to the Knowledge Searches (ts_query_kb) table Verify the search request and that the click rank value of a pinned article was added to the Knowledge Searches (ts_query_kb) table.
Note: Requires Knowledge Management Advanced Installer.
Assign an article to an ownership group, and then confirm that the members of the ownership group are subscribed to the article and have the edit permission. Verify the assignment of an article to an ownership group, that all members of the ownership group are subscribed to the article, and have permission to edit.
Note: Requires Knowledge Management Advanced Installer.
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