Before you run the Vulnerability Response application in your Now Platform instance, you must get entitlement and download the application from the ServiceNow Store, install it on your Now Platform instance, and complete a few installation steps in Setup Assistant.

Before you begin

Note: This process applies only to applications that are downloaded to production instances. If you're downloading applications to non-production or development instances, it's not necessary to get entitlements. Proceed to Activate a ServiceNow Store application.
  • Verify that you have the required ServiceNow roles assigned for your instance.
  • The admin role is required for installation and assigning roles.
Role required: admin

Persona and granular roles are available to help you manage what users and groups can see and do in the Vulnerability Response application. For an initial assignment of the persona roles in Setup Assistant, see Assign the Vulnerability Response persona roles using Setup Assistant. For more information about managing granular roles, see Manage persona and granular roles for Vulnerability Response.

Procedure

  1. To get entitlement and download the Vulnerability Response core application, navigate to the ServiceNow Store.
  2. In the upper right of the page, click Log In.
    ServiceNow Store landing page.
  3. In the dialog that is displayed, enter your HI credentials and click Login.
  4. On the page that is displayed, if not selected, click the ServiceNow Products tab.
    ServiceNow Products tab selected.
  5. To view the associated applications that you are eligible for with the Vulnerability Response application, on the product list page, click the Vulnerability Response product.
    The Vulnerability Response application selected.
    The Eligible tab lists all the applications you are eligible for if you opt-in. For more information on an application, click a link.
    Eligible apps and Opt-in button.
  6. To get the Vulnerability Response core application, click Opt-in.
  7. To agree to the terms and conditions, at the prompt, select the check box and click Accept.
    A message is displayed that indicates you have successfully opted-in for the application.
    Successful opt-in.
    With the ServiceNow Products tab selected and displayed, a green check mark replaces the plus sign to the right of the Vulnerability Response application, as shown in the following figure.
    Click plus sign.
    After you have accepted the terms and conditions and managed entitlements for any of the applications on the ServiceNow Products tab, on the Products List page, you can click the plus sign (+) to get entitlement and opt-in for the other applications on this page with a single click.
  8. Skip to step 10 to install the application on your Now Platform instance.
  9. (Optional) Alternatively, to manage your entitlement for the Vulnerability Response application on other Now Platform instances, follow these steps.
    1. If the Manage Entitlement button is not displayed, click the Vulnerability Response application on the Product List to display it.
    2. With the Eligible tab selected, click Manage Entitlement.
      Manage Entitlement button highlighted.
    3. In the Manage Entitlements for Vulnerability Response dialog that is displayed, choose one:
      Entitlement dialog.
    4. Click OK or Cancel to continue.
      You are ready to activate plugins and install the application on your Now Platform instance(s).
  10. Log in to the Now Platform instance that you want to install the Vulnerability Response application on.
  11. Navigate to All > System Applications > All Available Applications > All.
    All Applications module.
  12. From the applications listed, locate the Vulnerability Response application (sn_vul), select a version from the choice list, and click Install.
    The Application installation dialog is displayed. Any dependencies that will be installed are displayed.
  13. (Optional) If you want demo data, select the Load demo data check box and click Install.
    Note: If you do not select the Load demo data check box, demo data is not available to install from the Application Manager later. For information on how to install or reinstall demo data after the initial installation, see the Workaround to install demo data if application is already installed [KB0722909] article in the Now Support Knowledge Base.
    Application installation dialog with Load demo data highlighted.
    This installation may take some time. A message is displayed in the Install dialog after the application is successfully installed. Core application successfully installed dialog.
  14. Click Close.
  15. After installation is successfully completed, navigate to All > Vulnerability Response > Administration > Setup Assistant.
    Setup Assistant start page.
  16. Follow the instructions on the forms in each section.

What to do next

For more information on Vulnerability Response settings, installing applications, configuration, integrations, group rules, risk calculators, and remediation target rules, see Configuring Vulnerability Response using the Setup Assistant.